Trying to get service at new construction for 6 months
I have been trying to get service at my new construction since May 2022. My house is built on a subdivided lot that previously had high-speed (100Mbps) service (and still shows as available service). The houses I share property lines with on the east and north sides also have this service. My house is located ~100 ft from an AT&T pedestal, and ~150 ft from a service station that has several big boxes that service this side of town. I have AT&T fiber running through my front lawn. Every local tech I have come across (servicing the boxes, repairing fiber lines, and even an install tech) have said I can get service (potentially even qualify for fiber as I'm so close), but I have had no luck. My address is properly registered legally, as I have been receiving mail and utilities since May when I purchased.
Thus far, I have:
- Made several calls to AT&T to try and get service. Furthest I've gotten are having a tech come out to install, but the phone rep used the lot's old, pre-divided address so he couldn't hook it up. All other tickets ended up being closed without followup/reasoning.
- Talked with employees in all the AT&T stores in town. They have used the employee lines, submitted manual requests, and tried to use personal contacts; all have failed, and the tickets ended up being closed without followup/reasoning.
- Submitted the online address validation form (several times). Never heard anything back from this.
- Submitted an informal FCC complaint. At first it seemed to work- I was cleared for 5Mbps service and my address was listed as available on AT&T's website! However, the install appointment I made was cancelled, and a phone rep I called to followup said my address was blacklisted by the engineers. The AT&T Office of the President rep I worked with said there were no notes made on my address' file to indicate why it's blocked (something that is apparently against policy), just that it is. Last I heard (Nov 4th) she was trying to get in touch with engineers, but every time I've called to get an update since then I get voicemail/she's out of office.
Is there anything else I can do?
This whole experience has been frustrating and demoralizing. I've even reached out to a news station about this, and am so frustrated that at this point I am considering ponying up the cash to issue a formal FCC complaint. Any advice or ideas would be appreciated.