New Member
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2 Messages
Trying to get home internet service
I moved into a new build home in an established neighborhood. I've tried to call all the large internet service providers (including ATT) and my address does not show up on their system as available service. I'm sure this is only because this house is new and probably isn't updated into the system yet. Additionally, right at the very end of my driveway I have one of those green posts that says "ATT underground cable". All I'm trying to do is get internet serviced to my home and it seems like there's some kind of gap that isn't being bridged because I find it hard to believe that I can't be connected from the house to the end of the driveway. Someone! Anyone! Please help me figure this out and who to call. Thanks in advance.
my thoughts
Former Employee
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22.3K Messages
2 years ago
Zip code?
If check the neighbors address online, can they have service? What speed tier?
Need to call and request an address validation case be opened, given a case number with response generally in 3 to 4 weeks. Once address is updated in system will be able to order service. Hopefully will have working internet in 6 weeks after opening case.
Note 80% of addresses within 21 state footprint has Uverse (ATT) internet platform of either FTTP (direct fiber) 30% or 18 million. FTTN VDSL speed tier of 100 to 25 based upon facilities available and copper loop length is 40% or 24 million addresses. Last platform is ADSL2+ with best speed of 18 or lower (10, 5, 3, 1.5, .76) also covering 30% or 18 million of hardwired addresses.
There is a group known as LEGACY DSL which is 20% (15 million) of all addresses mainly rural, semi rural. ATT is no longer accepting new accounts on LEGACY service, these addresses will be cell tower coverage either as hotspot or fixed wireless.
Pic of box at end of driveway?
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Shigada67
New Member
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2 Messages
2 years ago
@my thoughts Here is a photo of the box at the end of my driveway.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We want to welcome you to the AT&T community, @Shigada67!
Like @my thoughts said, you're going to want to fill out an address research request. After submitting it, we'll look into your address and verify if service should be available to you.
If you have any other questions, please let us know. Thank you for contacting AT&T community forums!
Raiden, AT&T Community Specialist
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