Community Support
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6.7K Messages
Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community
Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!
Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.
Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience.
Top Solutions
We know, all we tell you to do is reboot your modem, guess what, it fixes a lot of things!
Completely out of service? Use our app to troubleshoot and even schedule a tech.
Slow or weak Wi-Fi? Learn how your Wi-Fi with some minor in-home changes
C'mon, don't you know your modem needs a good home? You do now.
AT&T Fiber (1000Mbps)
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- AT&T Fiber Recommendation &Troubleshooting - You need to right setup to get the most out of your internet!
Troubleshoot Internet Loss Of Service
Many things can affect your internet experience that you can easily fix. Check out the solutions below:
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- Internet Service Down - a reset alone may not restore service
- Is your Windows PC not connecting?
- Wi-Fi 101 - All-in-one support
- Is one device not connecting? - Learn how to get back online
Get the most out of your internet
AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.
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- Test your speed - knowing your plan is just one part of the story
- Optimize your Wi-Fi signal - just select Scan for Better Wi-Fi
- Wi-Fi FAQs: Questions and Solutions - Myths about your Wi-Fi connection
- Streaming at home - What you need for the best streaming experience
Optimize the Wi-Fi Signal
Trying a different Wi-Fi setting is like trying on clothes, you have to find the best fit. Learn how to test different modem settings below:
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- How to change your wireless channel on a 2Wire/Pace?
- How to change your wireless channel on an NVG?
- Learn about the different modem settings
- Slow Speeds at Night - Learn some of the causes and fixes
- Scan for a better Wi-Fi Signal
Learn how to change the Wi-Fi Password
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- It is easy with Smart Home Manager
- 2Wire/ Pace Modems
- Motorola
Slow browser and site issues
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- Improve Browser Performance
- Learn How To Flush DNS
- It is a virus? Download AT&T's Security Suite
Advance Router Troubleshooting
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- Strict NAT? Bridge Mode? What is IP Passthrough? - Getting your router setup for 3rd party software or devices.
- Static IP - Learn how to set it up.
- Connecting Routers and Other Devices - Basic information for setting up a 3rd party router.
Gaming & High Ping
Learn some basics about ping and what AT&T will investigate
Gaming & High Ping - Learn why you may be seeing issues while gaming
VPN Help - Learn why your VPN is not working and fixes
Need Help with Other Services?
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- AT&T Community Services Hub
- More Wi-Fi Support
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hi @woshiliran,
I moved your thread to our internet troubleshooting hub. I tested the website you have listed above via a U-verse internet connection and did not have an issue. This means we are not blocking the site. Check out the Website and Browser section of this article. You will find some information that should help resolve this.
ChrisZ, AT&T Community Specialist
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ATTHelp
Community Support
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221.6K Messages
6 years ago
Sorry to read of the trouble you are having with your connection to a certain website. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.
BarryR, AT&T Community Specialist
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Pbeaber
Contributor
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1 Message
6 years ago
Hello,
for the past two months have have not been able to get my PS4 to connect to the WiFi. It is able to scan for it but it never connects. It always gives me an error code. When I look it up it tells me to unplug my router and/PlayStation. So I do and the problem still happens. I’ve had AT&T rest the router on their end and it will work for the day. Then, it happens again. Any ideas on how to fix this? Or what could be going on?
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lalder
Tutor
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6 Messages
6 years ago
I am trying to get to a website www.dcares.net works with everyone else but AT&T
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MrVonR
Contributor
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1 Message
6 years ago
I received an email supposedly from "AT&T email support" telling me my email account (@bellsouth.net) would be deactivated in 1 hour as I requested.
I DID NOT REQUEST TO DEACTIVATE MY EMAIL ACCOUNT!
I DO NOT WANT MY ACCOUNT DEACTIVATED!
The email was in my spam folder, was this spam or is my account really scheduled to be deactivated? If it was spam, did I expose myself to risk by opening that email?
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Leoclay
Associated Member
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2 Messages
5 years ago
wps stands for wifi-protected setup and it will not going to do anything in a computer hardwired connected to the modem. In setting up your PC make sure that you're using a cat-5E or cat-6 much better and make sure that your computer is not configured to manually set up ip it should be always in automatic detect IP
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budman01
Contributor
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1 Message
5 years ago
I have a NVG510 from AT&T which until this past month was working perfectly. Now I have DSL drops continually with the error NAD 3305 or NAD 3304 and the loss of signal. The AT&T error page is now my most frequently visited page. When I check the modem, all lights are green. When I use the "check connection" on the error page, it comes back with Page Not Found which of course is to be expected.
Whats up?
Thx
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DirectTVUSER14
Teacher
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21 Messages
5 years ago
How long does it take after upgrading to 75mpbs OVER a month ago that we get anything close to 75 given we just have one PC and TV???????????????????????????????????????????????????????????????????????????????????????????????????????
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ArgyBargy
Teacher
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17 Messages
5 years ago
I signed up for 300 speed u-verse internet. The installer was here for 5 hours and said this was the best he could do. I now have 4 computers using Windows and all 4 have lightning fast speed of 29. Is this what you get with fiber optics? What a disappointment.
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Cornbread1
Contributor
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3 Messages
5 years ago
I have everything connecting to my modem and its finding the wireless network but its saying internet may not be available......what should I do?
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