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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

​​Learn how to change the Wi-Fi Password​​

​​Slow browser and site issues​​

​​Advance Router Troubleshooting ​​

​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

​​ ​​

​​ChrisZ, AT&T Community Specialist​​

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Tutor

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3 Messages

8 years ago

Thanks for getting back. Yes all devices are impacted. More info is available on the laptops but the rest of the devices just show they cannot connect. I have live chatted and a tech will be out tomorrow but since this is intermittent, I do not have high hopes. 

Contributor

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1 Message

8 years ago

Internet is extremely slow and taking up to 30 minutes to to access a webpage only to lose service and have to begin all over again. I need to faster service or I am switching providers. This Internet is not good if you are in school.

Contributor

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1 Message

8 years ago

This Uverse internet really sucks. I think I'm going to cancel it. I got it to reduce my data useage on my phone but my phone is way faster. Why are they calling this high speed anyway. 

 

[Legal discussions are not permitted per the Guidelines]

Contributor

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1 Message

8 years ago

ATT has continuall disappointed my entire neighborhood with Pathetically slow Internet speeds in our neighborhood (0.6-1.6 Mbps) in the zip code 37871 area. The ruse on all this is ATT continues to label this a U-Verse when in fact it is nothing more than DSL. Our neighborhood is populated with professionals who depend on 10-15 Mbps or greater speeds for their professional as well as personal use but having lived in Houston (20-33 Mbps), I find this lack of attention to the needs of their customers deploable to say the least. Personally I cannot download movies from their business partner without the system "timing out" due to slow internet speeds including those from ATT's business partner Direct TV. The slow speeds are the maximum they offer in our neighborhood so this is not about the cost of a subscription.

Contributor

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1 Message

8 years ago

My internet has been going out for weeks now! For hours at a time. Someone was supposed to come out and never showed up! This is ridiculous! It's not connecting to broadband. I have done all I can possibly do on my end but AT&T has failed on their end. I'm feed up and very disappointed. Didn't have this problem early on. I go through trouble shooting and schedule appointment, then my son who is away for army training talked to someone on the chat and supposedly the next evening a tech was coming out. Which never showed and yes all this was already happening before hurricane Matthew!!!!! So we have been without internet ALL morning so far today! Just great! Way to go AT&T!

Contributor

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1 Message

8 years ago

Hello my name is Rocio [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] I am contacting you guys because my u Vera internet router says it is low battery and it's not working with the wifi

Tutor

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2 Messages

7 years ago

Nobody has ever answered this guy?   No employee incentive ?

Contributor

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2 Messages

7 years ago

I lost the internet connections about 6pm PT today March 27, 2017, I unplugged the modem/uverse router wait for 10 min then plug it on. After a few minutes all the lights turned green BUT STILL NO INTERNET CONNECTIONS. I called up the AT&T people for help but informed me to call them the next day. I tried 3 different numbers and called the technician's number but only voicemail answered. This is the very first time that it happened to us. 

Hoping that the AT&T people will do something to reconnect my internet. The billing is near approaching again.

Contributor

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2 Messages

7 years ago

I lost the internet connections about 6pm PT today March 27, 2017. I tried to contact AT&T personnel/technicians to inform them about my problem.  I tried the unplugged and plug solutions which I did before back home. Unplugging for 10 seconds then plug it again, after a few minutes all the lights turned green BUT STILL NO INTERNET CONNECTIONS.  How is this happen? I tried to connect to all the phones I have recorded in case of trouble but told me to wait till the next day.

Hope that you (AT&T people / technicians) will do something to reconnect my internet (internet & phone).

 

Contributor

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1 Message

7 years ago

For AT&T to call themselves a television provider is a joke. It is a perfect day, no wind, sunny, could not ask for a better day. I am watching Meet The Press and the signal has been lost 7 times!!! Provider, I think not!

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