Community Support
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Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community
Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!
Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.
Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience.
Top Solutions
We know, all we tell you to do is reboot your modem, guess what, it fixes a lot of things!
Completely out of service? Use our app to troubleshoot and even schedule a tech.
Slow or weak Wi-Fi? Learn how your Wi-Fi with some minor in-home changes
C'mon, don't you know your modem needs a good home? You do now.
AT&T Fiber (1000Mbps)
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- AT&T Fiber Recommendation &Troubleshooting - You need to right setup to get the most out of your internet!
Troubleshoot Internet Loss Of Service
Many things can affect your internet experience that you can easily fix. Check out the solutions below:
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- Internet Service Down - a reset alone may not restore service
- Is your Windows PC not connecting?
- Wi-Fi 101 - All-in-one support
- Is one device not connecting? - Learn how to get back online
Get the most out of your internet
AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.
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- Test your speed - knowing your plan is just one part of the story
- Optimize your Wi-Fi signal - just select Scan for Better Wi-Fi
- Wi-Fi FAQs: Questions and Solutions - Myths about your Wi-Fi connection
- Streaming at home - What you need for the best streaming experience
Optimize the Wi-Fi Signal
Trying a different Wi-Fi setting is like trying on clothes, you have to find the best fit. Learn how to test different modem settings below:
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- How to change your wireless channel on a 2Wire/Pace?
- How to change your wireless channel on an NVG?
- Learn about the different modem settings
- Slow Speeds at Night - Learn some of the causes and fixes
Learn how to change the Wi-Fi Password
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- It is easy with Smart Home Manager
- 2Wire/ Pace Modems
- Motorola
Slow browser and site issues
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- Improve Browser Performance
- Learn How To Flush DNS
- It is a virus? Download AT&T's Security Suite
Advance Router Troubleshooting
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- Strict NAT? Bridge Mode? What is IP Passthrough? - Getting your router setup for 3rd party software or devices.
- Static IP - Learn how to set it up.
- Connecting Routers and Other Devices - Basic information for setting up a 3rd party router.
Gaming & High Ping
Learn some basics about ping and what AT&T will investigate
Gaming & High Ping - Learn why you may be seeing issues while gaming
VPN Help - Learn why your VPN is not working and fixes
Need Help with Other Services?
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- AT&T Community Services Hub
- More Wi-Fi Support
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Check out the information above to get some helpful tips for improving your internet service.
David, AT&T Community Specialist
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marjorie123
Contributor
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1 Message
7 years ago
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Scrapperkimmyd
Contributor
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1 Message
7 years ago
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P_subedi2004
Contributor
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1 Message
7 years ago
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gerwxok
Tutor
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2 Messages
7 years ago
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Mxgmz36
Contributor
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1 Message
7 years ago
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newbe1
Contributor
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1 Message
7 years ago
What is the WPS switch for on the NVG599 router. I can't use my PC that is wireless to get on the internet. I did have the 2 wire & it worked fine. I a'am a newbe & don't know how to set my PC to this new router.How can I get some help?
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aviewer
Expert
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10.1K Messages
7 years ago
@newbe1 - It should be the same (but different name/pw). Find your newtork on the computer & enter the PW & connect.
WPS is a "simmplified" method - when WPS buttton is activated on both the RG & the PC they will connect auto.Window is short for security.
Make sure WPS is enabled in RG. Is this your GUI - http://192.168.1.254/xslt?PAGE=C_2_1
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kdphipps
Tutor
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3 Messages
7 years ago
This has been going on since May and I convinced them the router was bad. Got a new Router but I'm having to reboot it about every 2nd day. Getting annoying and thinking of going to Comcast.
Situation -
All appropriate lights are on: Power, Wireless, System and Broadband However, cannot connect to the Wireless Network and hence cannot connect to the internet - When I try to log onto the homepage of the router through wireless, cannot reach it. I did another reboot this morning -
This is a short view of the event log - the first line is where I started the reboot. What the heck is it doing that results in the acs connreq about every 2 hours as it seems not to come back from there? Should I be requesting ANOTHER new modem? I tend to think it is a modem issue because all the lights are on and no connection is possible.
INF 2016-07-27T05:40:45-04:00 acs bdc started.
INF 2016-07-27T01:09:52-04:00 acs connreq: all done, close connection...
INF 2016-07-26T22:50:32-04:00 acs connreq: all done, close connection...
INF 2016-07-26T20:40:02-04:00 acs connreq: all done, close connection...
INF 2016-07-26T18:22:51-04:00 acs connreq: all done, close connection...
INF 2016-07-26T15:59:53-04:00 acs connreq: all done, close connection...
INF 2016-07-26T13:55:24-04:00 acs connreq: all done, close connection...
INF 2016-07-26T11:45:05-04:00 acs connreq: all done, close connection...
INF 2016-07-26T09:21:47-04:00 acs connreq: all done, close connection...
INF 2016-07-26T07:05:40-04:00 acs connreq: all done, close connection...
INF 2016-07-26T04:55:58-04:00 acs connreq: all done, close connection...
INF 2016-07-26T02:35:20-04:00 acs connreq: all done, close connection...
INF 2016-07-26T00:26:26-04:00 acs connreq: all done, close connection...
INF 2016-07-25T22:04:39-04:00 acs connreq: all done, close connection...
INF 2016-07-25T19:49:42-04:00 acs connreq: all done, close connection...
INF 2016-07-25T17:32:48-04:00 acs connreq: all done, close connection...
INF 2016-07-25T15:21:38-04:00 acs connreq: all done, close connection...
INF 2016-07-25T13:12:32-04:00 acs connreq: all done, close connection...
INF 2016-07-25T10:50:47-04:00 acs connreq: all done, close connection...
INF 2016-07-24T21:35:31-04:00 acs connreq: all done, close connection...
INF 2016-07-24T19:18:47-04:00 acs connreq: all done, close connection...
INF 2016-07-24T17:03:03-04:00 acs connreq: all done, close connection...
INF 2016-07-24T14:46:03-04:00 acs connreq: all done, close connection...
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ATTHelp
Community Support
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215.7K Messages
7 years ago
Hi @kdphipps,
Sorry to read of your experience. In the past, modem environment has played a factor when it comes to internet service. It can make or break the service. Check out this article, it may help.
By chance, do you have any other wi-fi devices and is the loss happening on all of them?
-ATTU-verseCare
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