They keep cancelling my appointments
I have been waiting for them to fix things since July.
They keep cancelling my appointments and they gave me the wrong package and now I have no internet service and they are charging me for services I didn’t order and services I am not getting
I had made my first appointment for July 20
They made me wait at home all day and never should up
I called after the appointment window, they told me that
someone will show up the next day, I waited all day, but nobody showed up.
Nobody called to say that they are running late or that were not going to show up
That same afternoon I went to the physical store and they couldn’t help what a surprise there.
They said that they don’t know why it was canceled that they will need making a new appointment
The new appoint was made for August 1
they assure me that someone will show up
Surprise surprise nobody showed up.
I gave them a call again they said that they were 2 blocks away
So, I waited but nobody should up
I gave them a call again
At this point I was getting very upset because nobody seems to be taking things seriously nobody called me to say that they are running late or that were not going to show up
At this point they got me wasting my time and money
4 days that I could off been at work
I went back to the store and they tried calling someone to find out what was going on.
They assured me that somebody was going to show up on the 16
This time someone did show up
But they installed the wrong package something I didn’t order
The guy at the AT&T store sold me 100 downloads 100 uploads
They give me 25 downloads 5 uploads
I called them again and they couldn’t tell me what was going on
Somehow, this time they sold me uverse Internet and TV
They gave me an appointment for August 21
A guy showed up, but he couldn’t install the TV for some reason
Another day wasted.
He also showed up an hour late
The next day the internet stopped working
I have no internet service right now
I called AT&T again they gave me yet another appointment for Friday 24
I waited all day, and nobody showed up.
I called them again on Friday afternoon
They told me that they haven’t picked up my ticket yet that they will tomorrow
I waited again the next day all day
Nobody showed up
Nobody called to let me know they were not showing up.
I called them again Saturday afternoon
The guy on the phone who claimed to be a supervisor was extremely rude
Telling me that there was nothing he could do but to reschedule me for August 28
At this point I know that nobody is going to show up
Nobody is going to take responsibly
They gave me the wrong package
And I have no internet service
Nobody is going to compensate me for more than 10 days of waisted time waiting for them
At least 2 people I know have left AT&T for the exact same reason
Terrible customer service
Nobody seems to be on the same page
Nobody knows anything
They are selling services they don’t have
They make appointments they can’t keep
They lie to you
Their physical stores take forever to get in and get out
But they have no trouble taking your money
I have been with AT&T since they acquired singular
I currently have 4 phones and directv
If they don’t make this right I will be forced to cancel everything and move somewhere else