The question that no one at ATT can answer - what is installed when moving from 50 Mbps to 100 Mbps internet?
For anyone that has followed my recent bill and service rant on the TV forum you know that I have a modem/gateway that was installed less than two years ago to provide 50 Mbps internet speed. Now, with the update that seems to be in progress - more to follow in part 4 of my rant series - I am moving to 100 Mbps. I have asked a couple of people what will be installed and no one that has answered actually seems to know. At least one seemed as confused as me by the need for a tech visit.
The basic issue is that if the tech needs physical access to the modem/gateway; I need to know in advance. The modem sits on the back side of an entertainment center in a bedroom. It is difficult to impossible to access for making cable connections unless the entertainment center is moved. That in and of itself is a feat as the room that it is in is relatively small and the entertainment center is packed with gear.
So, can anyone out there give me any idea what I should expect?