
New Member
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9 Messages
The infamous 100/20 VDSL2 Lines balancing act; 3 tech visits different sync rates each time(posted below):
Hi All,
I've been trying to get my lines working right for a few weeks now. I've reached a point where local tech's are losing control/power on the issue as it seems to be an under lying issue within the network from the corporate office as I've been told. I've sent an informal complaint to the FCC so I've been in touch with the office of the president in efforts to fix the issue. Especially as I'm hoping to get access to fiber eventually once made available for FTTP and I wouldn't want this outside line issue that is effecting all my neighbors on 100/20 as well to also be an issue in higher tier speeds. Which the person I am speaking with from OOP is very nice I'm afraid their actual knowledge of difference between speed qualities are lacking, so this issue may not be resolved unless I can get some proper guidance.
Little backstory: installed on a move service mid october no real issues just inconsistent speed tests. Originally my connection started to disconnect so we had a tech come out to service and these were the numbers and this was from first week of January:

And here's how the numbers were altered where most errors went away, lines were balanced a little closer after the 2nd tech came(1st tech just called from the box saying everything was ok and it wasn't) This tech explained a problem of the two sources of line coming from outside because these speeds shouldn't be under 40-70mbs on a single line test when the FTTN box is only 200 feet away:

Finally here is after the last tech came just last night, numbers changed slightly errors seem to have gone down further but the balance was further off. Knowing that this is some what "to spec" been told to have SELT tests ran but no tech has actually done so yet. My main issue I'm trying to resolve here is to achieve atleast 20% of the 100/mbs which it's not as I said at times it's under 40 and that is hard wired in on cat6:

Main question(s): Will FTTP connections be effected by this outside line issue? And is it even possible to achieve within 20% range as promised in my contract or am I just wasting my time with this outdated technology? As tmobile 4g LGE towers are within full strength within my location, and they offer home internet, and I can get 110 single line test from them down as it seems like the speed option with the most integrity in the area currently. So I'm strongly considering this route as it is the most competitive option available. That is if ATT's 100/20 is not achievable on a single line test within the range of 20%. Please advise and let me know if you need anymore screenshots; speed tests, pings, traceroutes, or etc. I truly hope to be able resolve this and keep ATT as my main home internet provider. Thanks in advance
Best,
-m
JefferMC
ACE - Expert
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32.4K Messages
2 years ago
Trying to keep a perfect 55 is likely a fools errand. Look at this graph of my VDSL2 Max:
It varies all the time. Doesn't even need a reboot, just retrains and comes up with a new rate. No, the bump ups (like the very nice one this Tuesday) don't reflect a service call and someone fixing things up... I didn't even notice the retrain.
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msecher2
New Member
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9 Messages
2 years ago
@JefferMC Interesting. how are you pulling this graph? Not to pass judgement but If mine steady fell well below 80 like it did for you in may and april CS would hear it from me for sure..
I've just noticed on my vpn that I'm using to connect my work computer that's on a network that has about 100 other users on it currently. At times there are bottle necks with when important deliveries are going on with it so every little bit counts for me. Since balancing has been working better my lag is seeming less through the rdc connect. Sure speed tests will always vary but if there's bottlenecks in the stream it will be seen in a delay on my VPN network immediately by allowing less mb's to go through so I am unable to quality control my renders.
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Constructive
Former Employee
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31.5K Messages
2 years ago
I’ve found my speeds are 1/3 of regular speeds when connected to my vpn
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msecher2
New Member
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9 Messages
2 years ago
@Constructive do you know what kind of connection the vpn you have that you’re connecting to? Mine is a 1gig/sec connect. Users are allowed about 10mb/sec each roughly and with my vdsl connection I get in about 8.5m/sec max on a good hour
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Constructive
Former Employee
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31.5K Messages
2 years ago
I get 200 mb off of vpn when I connect to my At&T Cisco vpn I get somewhere around 20
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JefferMC
ACE - Expert
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32.4K Messages
2 years ago
I use MRTG to gather and graph history. I have PowerShell scripts launched by MRTG to get the data from the gateway and reformat it to MRTG's liking. This is raw line capacity, my max user line is way below that green one. As long as that green line doesn't drop below 40 Mbps, my service will not be affected, so I'm not going to waste good will trying to drag a tech out to work on it.
One of these days I might upgrade to 100 Mbps, then I might get worried if one of the dual pair dropped as low at 65 Mbps.
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msecher2
New Member
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9 Messages
2 years ago
Hey All!
More updates: So I tried some more troubleshooting with the new router I was sent a week ago since it started giving me some unfavorable numbers coming out of the gateway as well as the smart home manager speed test not working I was getting these kind of low numbers below on the download with a bit of latency on uploads :
So I attempted to flush the issue by swapping back to my original modem and noticed my downsync speeds went back to normal while my latency in upload was still present:
As a last ditch attempt to avoid having another tech come to tell me what I could already figure out on my own so this case can be closed with the office of the president and the FCC on time without an extension, I swapped back to the new modem which forced a reset and now my numbers are looking way better all around.
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