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New Member

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1 Message

Mon, Jun 29, 2020 12:25 PM

Terrible Internet provider

We just moved I our new house and we have not been provided with internet by this provider for two weeks now. We all work from home and this company chooses not to escalate this issue for two week. This is terrible terrible terrible. We are loosing our jobs because of this company incompetence. I’m so disappointed and I wish I could contact Comcast but unfortunately our zone is only AT&T service. This makes me not enjoy my brand new house and I can’t even sit on the house. Someone should sue this company for not being able to provide service for reduculous reasons. 

Responses

Constructive

Employee

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12.7K Messages

a month ago

There is no law requiring any provider to provide service 

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spoom2

ACE - Master

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7.9K Messages

You say it's a new house.  New construction or new to you?  You also state they won't grant service for ridiculous reasons, need more detail than that, what reason are they giving?  If this is new construction and never had service you'll probably need to ask for an address validation to get it in their systems. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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40.5K Messages

It sounds like the OP has ordered service and is still waiting on installation. @Hellen07 I don’t know what the “ridiculous reasons” are but there is a pandemic and the number of installers available is reduced. You can escalate the issue yourself by filing an FCC complaint. The complaint will result in someone from corporate contacting you. That won’t guarantee you will get installed any faster, though.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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