AT&T Community Forums

Technician Request

I want to install 3 ethernet jacks in my house on the same floor so that I can have wired connctions for work and gaming. When I call the numbers for ATT i wait on hold for 45min, get transferred to tech support, then get disconnected.

Responses

Constructive

Former Employee

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32.9K Messages

4 years ago

added jacks are not considered essential business your going to need to wait for this situation to blow over the techs are only doing emergency service calls ie first responders police, hospitals etc service calls are 2 to 3 weeks out

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R

robu

New Member

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2 Messages

@Constructive what if I am an essential employee working from home (insurance). That's fine, i just want to get it scheduled, but can't seem to even do that.

Like

4 years ago

0

Constructive

Former Employee

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32.9K Messages

@robu

Internet, telephone and video connectivity are essential services, and the installation and repair of those services is work technicians can’t accomplish from their own homes. So, they go to the frontlines, and out into an uncertain world to keep us connected. They are dedicated. They show up.

These technicians are restoring connectivity at:

Homes … where parents are working and kids are being schooled remotely.

Businesses … where those who must be in the office, due to the nature of their work, have a critical need to stay connected.

Hospitals … where doctors and nurses rely on connectivity to save lives and to receive the latest updates and developments in their fight against this new virus.

Quarantine centers … where both the medical staff and the patients in their care need to stay connected to the outside world.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

robu

Technician Request

Constructive

robu

Constructive

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