Technician Never Showed Up
Let me begin by saying, at this point, if I had ANY other choice for my internet service, even at twice the cost, I would use it. Unfortunately for me, it appears I am at the mercy of AT&T. I signed up online to have internet installed. I was told to be at my home between 12-4 on Friday afternoon, April 6. My husband took half a day off work, and waited 3 and a half hours, patiently and hopefully, for the technician to arrive. At 3:30, I encouraged him to call and check on the technician. After spending approximately 30 minutes on the phone with someone, he was assured we would be contacted by phone about the arrival of the recognition. He was also told, the technician would be anywhere from a few minutes to an hour late. We received no phone call and no one showed up. When 5 o’clock rolled around, I called and spent another hour on the phone, only to be given the promise the technician will show up, and we would receive a phone call. It’s now 6:40...still no call...still no technician. So, we have now waited 6 hours and 40 minutes and spent an hour and a half on the phone. I feel like I’m doing all the work, but I have to pay AT&T. It makes no sense. I asked, at what point do we give up and decide no one is coming. We were told to just wait. Please let me know how this is appropriate. I can honestly say, I have NEVER been so frustrated with the lack of customer service in all my 52 years of living. Clearly, my time is not valued at all. Update-it’s now 10:30 pm, and we still haven’t heard a word. According to the customer service rep, we should just continue waiting, and he couldn’t give me a time we should give up waiting.