Technician Never Showed Up

Joining the club.  June, 25th, 2020. My situation is unique because of COVID, so I expected to give out a bit of leniency.  Recently moved to a complex that was just newer and better than my old one.  The place is all rigged with ATT fibre, all ready to go. All the neighbors have ATT and DirectTV. I figured I'd ditch XFINITY and go with ATT.    

The technician arrived earlier on the day he was scheduled. I was surprised and delighted. He set up everything, was friendly and we bantered the entire time.  Then the problem came when he left.  See, he had to send out a helper ticket. Apparently, I have some funky wires outside in the box that need updating.  I thought this was funny, seeing as nobody in my building has any issues and, certainly the previous residents who also had ATT fibre hadn't been gone THAT long?  I said whatever and agreed andthe technician said, "The truck will be out today, they should finish and you'll be up and running in no time." 

Even now those words haunt me. 

See, the truck showed up hours after the tech left.  He didn't come to my door to introduce himself, and I might not even have known he came had I not been anxiously staring out the window. (It's quarantine with no internet, the windows are my streaming service at this point.)  

He got out of his truck and got back in several times in between going to the box and doing whatever it was he thought he was doing.  Then, after an hour of leaving and coming back, he left for good.  I was a little baffled. Certainly my service is all done! So, why isn't my router giving me all 3 lights...why can't I stream The Sopranos on HBOMAX?   No...internet..

Confused, I call a customer service rep who explains that "Oh, he had to call for further assistance. He'll be back by nine tonight, and if he isn't back by then, he'll be there at 10 in the morning. Rest assured, your service will be established tomorrow."  

I went to bed with high hopes. Awoke at noon, no internet.  I'm not terribly anxious at this point, so I wait around until about 2 in the afternoon. I call again, this time its a different story. "Oh, he is working on it now. They'll be done at 3 PM."  

3 P.M. comes, then 4 P.M.  I am never a terrible person when talking to reps, I am always polite. Being a former representative myself, I know what people are like so I try to be polite. But, I am exasperated -- that's for sure.  I've obviously been lied to, so I call again.  This time I talk to a lovely lady who isn't sure she can help me, so after 40 minutes of chatting with me, she transfers me over to a woman who simply says one thing: "They will get there when they get there." 

Well, LINDA, thank you. I am very aware but you must understand that I need internet. I waited two weeks to get my router, only for it to be useless. I am told to wait 24 hours for the technician to arrive. 

Here we are today.  No technician.  I called, of course, and was told this time that I must get an appointment for July 7th.   INCREDIBLE! I am laughing with mania at this point. Two more weeks of waiting for internet.  I argue, more than I have to anyone in customer service. I demand to know what exactly is even WRONG with those naughty wires.  Nobody can tell me anything.  I surrender to July 7th. Fine, fine, as long as I get internet. 

Then, I get a text saying July 8th is my Installation date. I am balding at this point from stress, so I click the link to reschedule, and I am praying the option for July 7th is still open.  But, what do my eyes behold? JUNE 30TH IS OPEN?!  Laughing with bliss, I reschedule the date and get a confirmation that yes, I can get a technician on June 30th, between 11 AM-1PM.    I just think that's a real circus event that I had to go through, honestly.  It's so laughably awful, that I regret having a need for internet or a want for super fast onling gaming speeds. 

I hope and pray to God, Zeus, Allah, and whoever else is up there that the technician actually comes and that I can finally get that sweet, sweet internet service...