Tutor
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7 Messages
Smart Home Manager app issue after installing new gate way.
The drop down in the mobile app says "no wifi network" yet all is well after installing a new gateway router. I have run all diagnostics, reset everything, un- and reinstalled app, etc to no avail. There is now way to contact AT&T that makes life easier. TS&R procedures just loop around. Frustrating. "Help" is not good. No options for SHM app issues.
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
4 years ago
Hello @dannyski,
Thanks for reaching out, let’s see if we can get this working again for you.
It sounds like the SHM system is not recognizing the new gateway. There are a few things we can suggest to help:
We hope this helps, please let us know if there are any further concerns.
Jeff, AT&T Community Specialist
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dannyski
Tutor
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7 Messages
4 years ago
I did numbers 1 & 2. When I tried to reset my PW, I had all kinds of trouble (more than one UID, multiple attempts with the correct PW, AT&T could not find my account and PW, etc.) I finally called to get a PW reset, and that worked. Logging back into the app, on my phone, I was able to have "My WiFI" recognized. Thank you for the re-synch advice.
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