Self installation listed at checkout, technician installation automatically added right after
I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can.
Immediately after checkout I got a confirmation email that, again, seemed to suggest I can self install. It says "Self installation" and says that "You can set-up service starting April 3, 2020 after 2:00 p.m.", which unambiguously sounds like I may self install my equipment.
Unfortunately, I then got a text message and another email saying that I had an appointment scheduled. I did not schedule any appointment. This was news to me. The appointment is for a technician to come and install my device.
That is not what I wanted and seems really misleading and confusing.
Do I have to pay for this technician appointment? Can I self install instead?
Dealing with the AT&T website is very frustrating and I cannot find the answers I need, so I am asking here.
Thanks for any feedback anyone can provide.