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RWKAUS's profile

Contributor

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1 Message

Tuesday, April 23rd, 2019 3:13 PM

Screen freeze up and ATT Wireless Router WAP WAP WAP !

I am just venting here on the service technician check list.    You ATT guys are missing something important to fix this issue.      I was having my screens freeze up on my TVs that used wireless router.     Twice I went throught ATT service technicians to resolve.    Load current version of software and Reboot was the recommendation in both cases.    However, the problem still was occurring.    The REAL solution was moving the WAP  box to the middle of the house !     Wireless Access Point box should never reside next to the Gateway.    My lazy installer should have known this.   My first 2 technicians on line should have asked this question.  A wireless Range Extender is NOT the answer either (the extender helps with Laptop and cell phone wireless connections, but not your wireless Router !!!   )     

Community Support

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232.4K Messages

5 years ago

Hi, @RWKAUS.

 

We understand that this experience was tedious and we apologize for any inconvenience this has caused you. While we are happy to hear that you finally reach a resolution to your concerns we want to prevent instances like this from happening in the future. Thank you for your valuable feedback, it helps us improve!

 

Ariel, AT&T Community Specialist

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