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1 Message

Thu, Jun 21, 2018 4:57 PM

Reward disqualified

Services installed 5/16/18, my reward was disqualified 5/24/18 for no reason. I have been on hold with customer service for over an hour and no one seems to care. I'll just settle with cancelling my services and switching back to xfinity! 


Brand User

Community Support


127.7K Messages

2 years ago

Good morning afternoon @Deb_Escobedo

I’m sorry to hear about the issues you’re having with your reward.  I’d like to assist you as best I can.

You can look into your reward status here:; You can also reach our reward center team at: 800.288.9983 7:00 A.M  to 7:00 P.M Central Standard Time Monday through Friday.  This group will be the ones to best assist you in recovering this reward.

I hope you have a wonderful day!

Alex, AT&T Community Specialist

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