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New Member

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4 Messages

Tuesday, September 1st, 2020 2:28 PM

Requesting change from SFD to MDU

Can anyone tell me the process/procedure for requesting my home be changed to a MDU? We have two families (in-law suite) at my location.

Former Employee

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32.9K Messages

4 years ago

that must be done through the post office

New Member

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4 Messages

4 years ago

Are you saying we must have another physical address listed at the location before we can create a MDU? Thx

Former Employee

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32.9K Messages

4 years ago

can be same address but must be listed as A or B or 1or2  like 5501-A and 5501-B

there will also need permits pulled, city county approval etc

New Member

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4 Messages

4 years ago

Ok, thanks

Former Employee

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22.4K Messages

4 years ago

Definitely start with local zoning, will need address rezoned to MDU, likely changing the tax status and rate.

 

Then contact your local insurance agency to cover both properties, and USPS to create the new address in their database.

 

Then can ask for an address validation case from ATT be opened to determine if the facilities exist to add a new service, needs both port(s) and pair(s) to the serving terminal.

 

OR... order internet service from a different ISP to provide service at the existing address. Two ISPs for same address requires no government or waiting. May include local cable company, satellite internet, fixed wireless or cellular hotspot.

 

https://broadbandnow.com/

Enter your zip code to find ISP by zip code that may service your address.

 

Community Support

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232.4K Messages

4 years ago

We are here to help with your inquiry on an MDU account, @ckader1,

Multi-Dwelling Units (MDU) accounts must have more than 4 different units within the same location. Two families would not qualify.

 

If you were able to separate your address into two physical address as they have suggest. We would be able to create a separate account. It would not be under an MDU.

 

Let us know if this information helps.

 

 

Max, AT&T Community Specialist

 

New Member

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4 Messages

4 years ago

Ok, thanks. Yes, that helps. Not sure I will go that route do to taxing considerations (exemptions).  Thx for the response though.

Former Employee

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32.9K Messages

4 years ago

Yeah seems cheaper and faster to just order another service provider for the granny

Community Support

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232.4K Messages

4 years ago

Sure thing, @ckader1.

 

If you have any future concerns feel free to reach back out to us. We are always here and happy to help.

Thank you for being a valued member of the AT&T family we appreciate you!

 

Ariel, AT&T Community Specialist

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