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ThinkPossible's profile

Contributor

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2 Messages

Thu, Feb 19, 2015 10:50 PM

Re Think Possible_translated means it was possible but AT&T needs to rethink it

AT&T has the worst customer service! I currently have DSL which is way too slow, but live in an area that doesn't have other viable options. I have tried to sign up for U-Verse previously and it showed address not serviced. I received a postcard in the mail, to my address, with my name on the card. It states AT&T U-verse is now available in your neighborhood. I go to the AT&T website and enter my address, and it was validated. I schedule installation. I then get a voicemail late in the evening that it was canceled, after I have taken off work for the day. I call and am on the phone for over an hour and a half trying to get to the bottom of the issue. I was informed that it is a technical issue and that it has been delayed. What does delayed mean? They would have to call me when they can reschedule. Next morning from 8am to 11:30am I am on the phone with AT&T, and finally get to the solution of "We don't service your area sorry about your luck!" I asked to speak with supervisor and was told that I couldn't. Why send out personalized postcards and have a website that will allow orders to areas that are not serviceable! One of the last questions that I received was would you like to sign up on a website that will email you when there is service is in your area? Are you kidding me? The postcard and the website did nothing, why would I think an email would work? Every time I work with AT&T I receive state of the art HORRIBLE service! I get so many conflicting reasons. I started documenting all of the conversations just so that I would have references, but there isn't a customer service department that cares. There is zero accountability in the company, a great deal of passing the buck to the next department, and uninformed team members!  The Company's slogan ReThink Possible is 100% accurate, I know it is Possible but with AT&T I have to Rethink!

rdljr

Guru

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921 Messages

7 y ago

1st: Their slogan is Mobilizing Your World now. 2nd: Send a PM to @ATTHelpForums

Contributor

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2 Messages

7 y ago

"Their" slogan? Don't you work for AT&T? This is the ownership issue that I eluded too. The slogan was the biggest issue you focused on, really?

 

rdljr

Guru

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921 Messages

7 y ago

No I don't. The way to reach the escalation team is to send a PM to @ATTHelpForums They are a great group of social media managers who get things done
JefferMC

ACE - Expert

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24.4K Messages

7 y ago


@ThinkPossible wrote:

"Their" slogan? Don't you work for AT&T? This is the ownership issue that I eluded too. The slogan was the biggest issue you focused on, really?

 


No, as far as I know he doesn't work for AT&T.  Neither do I.  And the word is "alluded." 

 

And you focused on the slogan issue and not the suggestion to send a PM?  Really?

 

rdljr

Guru

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921 Messages

7 y ago

@JefferMC As far as I know, I am not, have not been, or will not be in anyway affiliated with AT&T
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