Random internet disconnects everyday , not clue of the issue.

Just a heads up. 

I reached out a few days ago to our modem guys. They are looking into this and I gave them this thread as well. Some of the ACE's have recommended disabling IPv6 which has worked for some, thanks for that BTW. 

To rule out nothing causing the restarts, can you confirm if the modem is plugged into a surge protector or power strip? While it seems like something that could not cause any trouble, it has in the past with other customers. I want to rule that out as a possible cause. If it is, plug the modem directly into a wall outlet. 

Chris

When you say disconnected?

1) How long is the disconnection?

2) Wi-Fi and Ethernet or just Wi-Fi?

3) What Gateway do you have?  (5268AC, NVG5x9, BGW210, BGW310)?

4) Do you know more precisely when this started other than "last two months?"

(There is an ongoing issue being reported by a growing number of people; I'm trying to see if you fit the same symptoms.)

Hello Here are my answers

1) How long is the disconnection?

no more than max 5 mins

2) Wi-Fi and Ethernet or just Wi-Fi?

I want to say WIFI since everything is connected via WIFI . 

3) What Gateway do you have?  (5268AC, NVG5x9, BGW210, BGW310)?

4) Do you know more precisely when this started other than "last two months?"

I have been noticing this constantly since November 2022, AT&T Sent me a new Modem/Router in December when I report this problem. But it did not help

(There is an ongoing issue being reported by a growing number of people; I'm trying to see if you fit the same symptoms.)

I got that new software (3.20.5) in mid-November, so that lines up, as does the BGW210, and the 5 minute duration ( your gateway is apparently rebooting ).

I don't have the problem, but I don't use the Gateway's Wi-Fi (which may be part of the problem).

I'll make a suggestion that shouldn't hurt: Go to http://192.168.1.254/ Click on Home Network and IPv6 , turn IPv6 off and click Save. I have mine set this way (as well as having Wi-Fi off), so it's worth a try.

Let me know if you do this, and whether it helps or not.  I'm trying to get AT&T to notice the issue and being able to focus their attention on a feature would help (and if turning off IPv6 helps you, then... you're fixed for now).

Hello udaygoud. We are more than happy to help stabilize your internet connection.

We recommend that you factory reset your gateway to return all gateway settings to a default state. This will also help to clear any errors from your gateway.

Note: Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost.

Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi network name (SSID). You can then change them back after the factory reset.

You may also find this thread helpful on how other users managed to resolve the intermittence with the BGW210 Gateway.

Please let us know if this helps!

Tanatswa, AT&T Community Specialist

Thank you all responding to this thread, you all have been so helpful than the CS folks. Lets hope we get to the end of this issue.

OK Now

To your point ATTChrisZ , The modem is plugged to the wall outlet, there is one other SAN Storage plugged-in ... no issues.

Based on the advice on this thread here is what I did

• Reset the modem to factory defaults
• Disabled IPv6

The day has been good so far, I will comment back when the devil strikes back, if that does not happen within the next 72 hours I will consider this closed and take above 2 bullets to be the solution.

Cheers & Thanks

Thanks @udaygoud,

Yes, hopefully all is well. The ACE's called out the 320 being a culprit but hopefully you're good. 

It is overused as a step but resets help alot. 

Keep us updated.

Chris

the URL above did not work for me.

Did not work, or gave you some scary security warning about it not being secure? 

[If actually didn't work, did you change your gateway's IP address?]

4+ Days the connection has been stable. Overall here are the 2 steps done. Hopefully does not happen again

1. Factory Reset

2. Disable IPv6 in the Modem Settings

Thanks for the help .