New Member
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2 Messages
Question regarding technicians when upgrading from internet 12 to 75
We currently have internet 12 via Uverse and are thinking of upgrading to internet 75. While I understand that a technician has to come out to install additional wiring outside of the house, does the the technician have to come inside the house in install additional equipment? We already have a Uverse router installed. However, it only has 1 broadband light active and from what I have read is that there needs to be 2 active.
Customer service was called prior to this post but the agent did not give a direct answer as to what equipment would be needed to be installed for the upgrade.
ATTHelp
Community Support
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215.5K Messages
3 months ago
We're here to shed light on you install questions, @Anonman95!
When it comes to if the tech will need to enter the residence at all will ultimately depend on the equipment currently present at the residence. It isn't possible to give you a definitive answer as each residence is different.
Now for the gateway with only one broadband light, can you let us know the model of your current gateway along with if the light is red or flashing? This could possibly point to an issue with your service or equipment that will require assistance.
We look forward to hearing from you!
CalebP, AT&T Community Speciaist
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my thoughts
Former Employee
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20.5K Messages
3 months ago
The tech will need to enter the residence to perform additional wiring regardless if equipment would be upgraded.
The tech needs to work at a minimum of four locations to convert from a single pair install to a BONDED pair installation...for a standard single family home
The crossbox, outside
The terminal, outside
The NID, normally outside but may be inside in a basement
The walljack, connection point to the gateway which generally is a green data cable.
If there are any splice points between the NID and the gateway they would also need to be accessed, such as above drop ceiling for example.
Upgrade is generally about 2 hours but will vary and can be up to 4 hours if additionally work needs to be performed such as replacing the drop or installing new wiring inside the home.
The tech on site should perform a quick walk through, answer your questions and be able to provide an estimated time of completion.
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Anonman95
New Member
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2 Messages
3 months ago
I am pretty sure that everything listed aside from the wall jack is on the outside of the house.
The jack has 6 of the 8 wires from a CAT5E cable already wired up.
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