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Aaronrdmkr's profile



1 Message

Sunday, September 9th, 2018 12:34 PM

Previous tenant hasn't cancelled their account.

My friends and i just moved to a new apartment. The previous tenant has not cancelled or transferred their plan. We can't do anything till someone does something and it's driving us crazy .We've only had internet on our phones for 2 weeks.

We were planning to use another provider but the coax cable isn't even hooked up. I want to switch to ATT but they can't  do anything till we get the line cleared.


ATT please help rush this along.

Community Support


221.5K Messages

5 years ago

Good Afternoon! @Aaronrdmkr

To fully assist with this issue further, we will need to look over your account in more detail.


We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from us and reply to the message with your specific account details.


We look forward to your response and the opportunity to help you!


Matthew, AT&T Community Specialist

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