New Member
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4 Messages
Poor quality internet
I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service and find another provider. The ATT service at my address is incredibly slow. Now I am being charged 99$ for the service call to have the technician tell me that ATT internet is so horribly slow that I need to find another provider. How do I get refunded back the 99$ is my question? I should not have to pay this and should not be threatened with reporting this to a credit agency. Thank you!
Accepted Solution
Official Solution
my thoughts
Former Employee
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21.5K Messages
2 years ago
What speed tier are you subscribed to?
Speeds are based upon facilities available and your distance from those facilities...
For ADSL2+ copper single pair speeds can be 18, 10, 5, 3, 1.5 and .76
Are you sure the $99 is not the installation charge instead of the repair ticket?
Installation for standard internet is not free, but $99... if also charged for the 2nd tech $99 charge means you owe $198 plus taxes.
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JayJay2022
New Member
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4 Messages
2 years ago
I think I'm on my 5th modem from ATT, and likely had 4 or 5 technicians out. Problem is still not resolved. They told me they'd have someone out immediately, and I get a text saying a tech will be out in 4 days. I don't have any other internet provider options. I'm going to start gathering data on how many users are having connectivity issues, and go from there. They obviously don't care whether they are providing good service or not, yet charging customers. I work from home, and this issue impacts by ability to work. Their inability to resolve the connectivity issue is unacceptable.
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DKenneth4444
New Member
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4 Messages
2 years ago
The 99$ fee was for the 2nd technician that came out because my service was not working. The charge was to tell me the internet was unusably slow. I had the highest tier available. Did you not understand my comment?
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JayJay2022
New Member
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4 Messages
2 years ago
Anyone know how to begin preparation for a class-action l4w su1t?
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Constructive
Former Employee
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32.9K Messages
2 years ago
your limited to binding arbitration read your terms of service
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JayJay2022
New Member
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4 Messages
2 years ago
You're*. I understand what's in terms of service. But no internet for 4 days when I need internet service to work is unacceptable. ATT isn't compensating me for lost wages, and also they aren't providing any solution before then. Their comment was that all of my devices have an issue and it's not the service.
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Constructive
Former Employee
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32.9K Messages
2 years ago
My apologies that speech to text doesn't insert punctuation
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JayJay2022
New Member
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4 Messages
2 years ago
Passive aggressive ATT employees responding to a frustrated customer. Lovely. Extra customer service points.
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skeeterintexas
ACE - Expert
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26.8K Messages
2 years ago
From the TERMS OF SERVICE
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
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DKenneth4444
New Member
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4 Messages
2 years ago
So instead of handling the customer service issue, you are an expert in legality. Very telling.
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