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Contributor

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1 Message

Sat, Sep 7, 2019 6:29 PM

No Lights on BGW210, and no Internet connection.

Woke up today to no Internet connection. Checked the modem and none of the lights were on. I unplugged it plugged it back in, nothing. I tried using different outlets, again, nothing. I don't have any other cords to try it out and leaving the house and getting one isn't an option currently. I'd appreciate any sort of help or insight.

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Official Solution

ACE - Expert

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12.8K Messages

5 months ago

Sounds like you've got yourself a dead gateway.  Call CS 1-800-288-2020.  A replacement can be sent for a self-install.  You have 21 days to return the bad one.  Instructions will be emailed.

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