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Areebee0219's profile

Contributor

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1 Message

Mon, Apr 9, 2018 10:26 PM

No Internet Connection- only green wire connected

I had DSL internet set up at my house on Friday April 6, and it randomly shut off today at 1:50pm (I was alerted by my security system that went completely offline because there was no internet connection.) I looked inside the copper transition enclosure, and noticed that only the green + white wires are connected, and all others (brown, orange, blue) are cut. (See photo below)

 

 

http://imgur.com/VTXScOf

 

I am not sure if it is supposed to be like this? I could be overthinking, but an AT&T tech can not get to my house until Wednesday and I feel very uneasy about my security system being down until then 😞  I tried resetting the modem and customer service tried to troubleshoot several times, but the red light next to “Broadband” keeps popping back up. I am upset that this is happening and that I have no internet connection only 3 days after setup. 

ATTHelp

Community Support

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171.9K Messages

4 y ago

Hello @Areebee0219,


I have some information on DSL services which will be helpful.  


There is a tool called Troubleshoot & Resolve.  This tool which is user- friendly and all-encompassing will run test, diagnose, and either resolve or recommend toward resolution.


This article AT&T service support provides information on supported service.


Please reach back out to us for questions, concerns, and issues you may have.


Have a wonderful day!


Georgia, AT&T Community Specialist


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