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New Member

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12 Messages

Friday, May 15th, 2020 3:30 PM

New Fiber Line

I recently ended my old AT&T U-verse Internet with Direct TV account (promotions available on the account would not let me upgrade to fiber). I signed up for a new account with ATTtv and ATT 100 fiber connection. The install date for the fiber line is a week away. I signed up for the self install kit and my modem is showing a red broadband light (because the existing line is copper not fiber). Is there a way to activate the copper line until the fiber line is put in place?

Former Employee

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32.9K Messages

4 years ago

no sorry totally different order and provisioning of the account, you will need to wait.

ACE - Professor

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5.8K Messages

4 years ago

Short answer is no. You’ll have to wait for the fiber install. Confirm you still have an install appointment. Setting up a self install probably cancelled your tech install.

Are you sure you are eligible for fiber (100/100)? As far as I know, New accounts are only being offered internet 1000. No choice of multiple speed tiers.

(edited)

New Member

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12 Messages

The internet 1000 is not available in my area.

ACE - Professor

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5.8K Messages

Post a screen shot of the att website showing what is available at your address.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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12 Messages

I've also spent 8+ hours on the phone with the company trying to expedite the installation, with no success. Guess I will be out of work and without TV (ATTtv is a streaming device that relies on internet connectivity) until my appointment on the 26th. I am also still being billed for ATTtv because I can stream it over my phones/tablets (even though I do not get more than 2 bars of Edge connection in home). I was told this would be an instant/effortless switch between the two accounts when canceling my last account (with the exception of 24 hours of downtime).

New Member

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12 Messages

Screenshot

Former Employee

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32.9K Messages

thats not fiber

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