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Joe_P89's profile

2 Messages

Thursday, January 25th, 2024 5:39 PM

New construction not in AT&T system

I tried to sign up for AT&T internet and TV but they said they don’t have my address in there system.  I have cable from AT&T right to my house and the provide service to the rest of the development.  The only answer I got from AT&T was “sorry not available “.  I would think they would want more customers.  There must be away to get my address into the system.   I’m currently looking around for other providers maybe Starlink.   If anyone can point my in the right direction that would be greatly appreciated.  

Accepted Solution

Official Solution

Former Employee

 • 

22.4K Messages

4 months ago

Steps to get address validated (Like a normal human):

1. Go to https://www.att.com/availability/ and verify your address shows up as "Internet not available in your area" or something similar.

2. Call customer service and say that you need to validate your address. Provide the address of the closest neighbor that has internet in your area (validate it with the tool provided in Step 1). Write down the ticket # for your request.

3. Expect to wait 2-3 weeks for them to validate your address but call weekly or every couple of days to follow up. I noticed a lot of times my ticket was placed on hold, no action was taken, etc.

Address needs to already be in USPS data base, could also be a spelling mistake or address is listed as a lot number.

Issue can be resolved but not likely quickly… after address is entered into data base for ordering then have the wait for an open date/time to schedule installation.

2 Messages

4 months ago

Thanks I’ll give that a try.  When I called I asked how to do this and I was told there was nothing I could do and that I just had to wait.  Thanks again.   

3 Messages

2 months ago

We are in the same situation now. Did you find a resolution? We have tried to address validation with no luck. 
Thanks!

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