Announcements
HBO Max - where HBO meets so much more!

Mentor

 • 

39 Messages

Sun, Jan 13, 2019 4:41 PM

Need someone at AT&T with just a little bit of brains to help me get service.

We built our home almost 3 years ago in the country and every since then I have been trying to get internet only to get tickets submitted and nothing else done. At&T said  I cant get internet because they cant find my address in their system, yet both of my neighbors on each side of me on the same side of the road have AT&T phones and uverse. A friend told me to order phone service so they would have my address on file. I have Directv so I didn't think his idea would work because they have my address for Directv but I tried his plan anyway and guess what? I cant even get a phone! My next plan was to out smart AT&T. I called AT&T and ordered fixed wireless using my neighbors address. The plan was to meet them there when they came to install it and say sorry I gave the wrong address come down here. Everything was going as planed. They told me that it was available at this address and we started the process. I had already picked my plan, had how much it would cost and even had my installation payments broken down to 3 payments of 33 dollars. My plan was working! Finally, I was getting something done, until the end of the conversation. As he was about done he said: It shows you already have internet at this address. I said , yes my landlord does but Im their roommate and I want my own internet. He said that they cant do that. [Edited to comply with Guidelines]

Responses

Mentor

 • 

39 Messages

a year ago

Both neighbors on both sides of me have AT&T. I was only trying to trick AT&T to get them to my house. [Please keep it courteous]

Constructive

Employee

 • 

10.4K Messages

a year ago

so you gave them the wrong address  well they wouldnt have installed anything in your home due to the fact it must be installed to the address on the order, even if you tell the installer oops i gave the wrong address he still wouldnt install it at your house as the order would need to be re written for your address to which the installer has no ability to write an order. i can only point you to calling and asking for address validation but im assuming you have done that after 3 years. As was mentioned before there are a limited amount of connections at the box and once they are use up there is no room for more customers,

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

 • 

39 Messages

a year ago

That's an easy fix. I would just take the numbers off the mailbox and he wouldn't know the address.  You see, I live in the country,  there are only 4 houses on my road. We all own large piece's of property and gps doesn't even know our address. So once he came down , I would get him and he would hook it up. I'm going to get it done wait and see.

Mentor

 • 

39 Messages

a year ago

Also if yall knew how to read you would see that when I gave them my neighbors address they said it was available so that means it's available lol that means there is room for at least one more person. 

Constructive

Employee

 • 

10.4K Messages

a year ago

That's an easy fix. I would just take the numbers off the mailbox and he wouldn't know the address

It just doesnt work that way

Also if yall knew how to read you would see that when I gave them my neighbors address they said it was available so that means it's available lol that means there is room for at least one more person

Belittling  those that are trying to assist you  will get you nowhere in this community forum at&t is not here and will not see your posts we are all just customers same as you we have given the only avenues that we know of to point you in the right direction and even some alternatives, yet you attack those that try to assist. Ive said all im willing to say and will move on and unsubscribe to this post.

 

Good Luck

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

 • 

39 Messages

a year ago

Why does it say you are an employee? 

Mentor

 • 

39 Messages

a year ago

I'm not trying to belittle people,  it just blows my mind that people can't read and understand what is being said before they try to "help"

Constructive

Employee

 • 

10.4K Messages

a year ago

its in my signature at the bottom of every post

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses

 

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

 • 

39 Messages

a year ago

There is an abandoned house on my road with no mailbox or numbers on the house. I found the address and checked availability for AT&T fixed wireless. It said it's available. So you're telling me if I use that address ,the tech comes out and calls me for directions to my house he wouldn't be able to hook it up?

Constructive

Employee

 • 

10.4K Messages

a year ago

exactly it can only be installed at the address on the order,

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

 • 

39 Messages

a year ago

I understand that but how will he know the address? There are no numbers on my house and GPS doesn't work. I'm thinking he will call me because he won't be able to find my house and I will direct him how to get there. I doubt he will even know he is at the wrong address. Once it is hooked up and a signal is connected an address won't affect any of that from happening. After it is hooked up and running I can call back tell them that its working and the wrong address was used . Then give them the real address so I will be in their system

Constructive

Employee

 • 

10.4K Messages

a year ago

@my thoughts  care to explain how it works i dont have the energy

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

 • 

7.1K Messages

a year ago

Oh what a tangled web, you know the rest. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

 • 

39 Messages

a year ago

I will update when I do it. Yall might be right but I have to try

Mentor

 • 

39 Messages

a year ago

1st step of plan has been activated . I just ordered AT&T fixed wireless using the abandoned house with trees growing through it address . They will be out here on the 28th between 11:00 and 5:00. When he can't find the house because it basically doesn't exist anymore,  I will direct him to my house where he will get out of his truck,  not ask me about my address and hook his tester up to see if he can get a signal. Once he gets a signal he will hook the box to the house and connect it. After a few days go by I will call and correct the address . I will keep you office workers up to date when it's done.