Need new underground lines at home
Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade. I'm moving from an area where I was getting 600 Mbps download, so this is like going back in time. I've looked at similar forum posts and it really seems like my options are limited, but it's imperative that we get an upgrade. My parents said they have contacted AT&T multiple times and had multiple technicians come out and have been told that the underground lines are old and can't support anything faster than the "Internet 25". So what are the steps I can take to get new lines run? Customer service has told us that they are steadily upgrading to fiber, but I know that could be years (or never) till we get it. We live smack in the middle of a very urban area, and the neighbors across the street get full high speed options. What are my options besides moving?
We have a technician coming out tomorrow for some kind of check up, so what are things I can talk with them about to get this ball rolling?