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Need help connecting your router?

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Sat, Apr 18, 2020 9:16 PM

Need help with wired internet.

So this may sound like a pretty dumb question but I just want to make sure I'm doing everything correctly.

So I'm in the process of converting my telephone lines to ethernet lines but there's one thing that confuses me. In my internet utility box, I have two wires that are connected through jelly wire connectors; which I believe one wire is heading to my router/modem and the other is headed to my NID outside. I believe that that's the case since when I try to disconnect the two wires, my router stops receiving internet.

Is this normal? I just want to make sure since I'm planning on installing a switch in there and plug the rest of my telephone lines into it.

The port where my router receives internet from the wall only has the green pair and the orange pair going to the jack behind the panel, with the brown pair going into an extra ethernet port above the router port and the blue pair doing nothing. Once again, is this normal? Can I connect the remaining pairs to the port that my router is connected to?

Additionally, I have two plans, either just put my switch in the utility box and hope that the connection can go directly from my NID line to my other lines as well as my router line. Or, and the more reasonable way, would be to move my router to my utility box and wire my NID wire into the router and then plug the rest of my lines into my router. Though with that, I'd be losing a lot of wireless connectivity throughout my house. But I could just buy an additional wireless router or an extender.


Community Support


195.8K Messages


Hey @toomanybuttons,


We'd like to help with your inquiry. We recommend having the router and switch in the same utility box. There can be trouble with Wi-Fi connection depending on the placement of the utility box.


We can have a technician move the ONT and gateway to the desired area, and rewire it to the local utility box you have. There is a relocation fee that will applied.


Let us know if you would like us to handle the AT&T wires.



Max, AT&T Community Specialist

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