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Need help connecting your router?
Misty1990's profile

New Member


1 Message

Wednesday, November 30th, 2022 6:35 AM

My box

It will not come on.

Accepted Solution

Official Solution

Community Support


225.6K Messages

1 year ago

We can help with that, @Misty1990!


The first step we recommend taking is to reboot your gateway. This can help to refresh your equipment and alleviate anything that may be preventing your equipment from turning on. To reboot your equipment manually, follow these steps: 

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Let us know if this helps!


Lacey, AT&T Community Specialist 

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