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Mon, Oct 22, 2018 3:26 PM

Moving Uverse to new apartment

I'm moving to a different apartment complex that is already wired for ATT, but on my Move Request I still had to make an appointment for a "Technician" .

Is a tech actually going to arrive or will they just mail me another router? And I'm assuming I just return my old router to any ATT store?

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ATTHelp

Community Support

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128.4K Messages

2 years ago

Hi, @hannahlewis1993.

 

When moving your services to a new apartment complex a technician is needed to properly install services. Please take your receivers, remotes and owner's manuals with you. When the technician arrives to set up your transferred services, he'll take back what isn't needed.

If you keep your old DVR with you when you move your U-verse services the same recorded programs will be there and ready to watch once services have been transferred.

 

Ariel, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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15.7K Messages

2 years ago

Staying in the same market?

Keeping same account number?

 

If answer to both is yes, take equipment with you to be installed at new address.

 

If answer to either is no, you should return equipment via UPS or FedEx within 21 days of disconnecting service at old address. The tech will provide new equipment for new market or new account.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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