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MHardy's profile

New Member

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1 Message

Wed, Sep 21, 2022 11:59 PM

Moving up internet activation date?

Placed my order for self install last Friday 9/16. Received my router yesterday 9/20. Upon installing attempted to activate my equipment in the SHM app only to discover that my device activation date was 12/31/2037. Called AT&T, was on the phone with tech support for 45+ minutes only to be told the soonest my equipment can be activated is Monday 9/26. Is there any way I can have this service date moved up? I live in the middle of nowhere and our cell service is ok at best. Thanks in advance. 

ATTHelp

Community Support

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204.2K Messages

3 months ago

Hi there, @MHardy! We understand the importance of having a reliable connection, and we're here to help get you pointed in the right direction.

 

For help with your activation date, you'll need to call our Customer Support team at 800-288-2020. They are equipped to assist with requests of this nature. Their operating hours are as follows:

  • M - F, 7 a.m. - 9 p.m. CT
  • Sa - Su, 8 a.m. - 9 p.m. CT

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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