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Moved to new apartment in the same building, connected at&t box I had and am receiving wifi. Should I cancel install appointment?

Hello, hopefully a quick question here.

I moved to a new apartment this past week, and on Sunday I plugged my existing at&t box in and had no wifi signal. Figuring the technician would have to work their magic in the wall box I kept the install date I had set up. But today I am receiving faster wifi (moving gave me a better plan), I am guessing they activated my new address remotely?

So should I cancel the install date tomorrow? What would they do if everything is working already? I dont want phone or tv just internet.

sidenote: some info on my att.com account is not showing such as data usage graphs but it says temporary issue. May be because the account is not fully activated.

Responses

Constructive

Former Employee

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32.9K Messages

4 years ago

you should probably call them, its quite possible at&t has already been to the crossbox and swung your cross connects to the new apartment, this is if you moved your existing account, if its a new account with higher speeds i recomend asking them to run some tests to make sure your getting your advetised speeds and no errors.

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lucaskern8

New Member

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3 Messages

@Constructive Hello, thank you for the reply!

I called support and they said that the install/setup worker should still come because (paraphrase): "Once the previous renters service is set to end or they move their service it might kill internet to my apt in general and thus my account wont receive data". So I left the appointment up.

Not sure if that makes sense

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4 years ago

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Constructive

Former Employee

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32.9K Messages

makes total sense. Your using the old tenants internet which will stay active until they establish new service at a new address. Or the tech swings the jumpers to your new apartment

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4 years ago

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lucaskern8

New Member

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3 Messages

@Constructive I suppose so, the one odd thing being on my account I can see wifi usage for the last 24 hours on devices that Im currently using. So I thought it musta been my plan in use. Ok thanks better safe than sorry!

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4 years ago

0

lucaskern8

Moved to new apartment in the same building, connected at&t box I had and am receiving wifi. Should I cancel install appointment?

Constructive

lucaskern8

Constructive

lucaskern8

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