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Contributor

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3 Messages

Mon, May 13, 2019 3:35 PM

Moved Router

I moved my AT&T router to another room. I ran a longer cat 5 cable from the wall where the service enters the house. To a wall connection in my living room. From there I powered up the router and plugged to original cat 5 from the wall location  to the ONT Broadband port. Now I have a green light for power and wifi, but to blinking red lights for broadband 1 and 2. Am I not able to add a longer cat 5 from the service connection at the wall? 

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my thoughts

Employee

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15.5K Messages

a year ago

The ONT port is for direct fiber connection from ONT.

 

If you have Uverse ADSL2+ or VDSL service the wall connection should be to the GREEN DSL port not the RED port.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

The service works when the wire provided is plugged into the red ont port. It's when I used my own cat 5 line (100 ft) to move the modem to another room that I had troubles. I've contacted AT&T and schedule a technician to move the service. I hate paying for something that I could probably do myself.

Constructive

Employee

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11.4K Messages

a year ago

i think you may be mistaken as @my thoughts says the red broadband is for direct fiber connection wouldnt hurt to plug it into the green port to see if it works if it does you can cancel the service call

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_xyzzy_

ACE - Expert

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15K Messages

a year ago

There shouldn't be any ambiguity here.  The green broadband port is RJ11.  The red ONT port for fiber is RJ45.

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Contributor

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3 Messages

a year ago

You were correct. Thank you for your help.

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