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Need help connecting your router?
leonardoportal95's profile

1 Message

Thursday, January 4th, 2024 10:07 PM

Most Worst Customer Service I have EVER Received !!!!

Between wasting an all day on trying to connect my new router for my new home wifi to the worst customer service when calling and getting disconnected to not being able to get a good manager on the line to not getting anything resolved either ! These people are terrible and their service is trash ! Definitely do not recommend them at all !

Community Support


232.7K Messages

5 months ago

Hello @leonardoportal95!


Thank you for reaching out to us! We understand that you are facing issues with new router.  We hear you, and happy to assist you with this.


To take a deeper look into this situation for the connectivity drop issue with new router, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.


Looking forward to connecting with you.


Thank you


AT&T Community Forum Specialist

ACE - Professor


5.6K Messages

5 months ago


Users helping users is the main benefit of the forum.  Perhaps explaining in detail what help is requested can get you moving in the right direction.   

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