Contributor
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3 Messages
Internet service
I have called multiple times and was told that home internet service is available. Two different installers said it was not. I bought an unlimited hot spot, only to find out I was lied to again. It’s not unlimited even though I verified with two different agents. If internet is not available, please tell me. I would like to have att services, but right now, it looks like no one knows what the crap they are doing. I will cancel the hotspot today since that will not help at all
Accepted Solution
Official Solution
davemize
ACE - Professor
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3.7K Messages
4 years ago
Have you gone to https://www.att.com/availability/ and entered your address to see what's available? Does this support what you've been told by the installers?
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davemize
ACE - Professor
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3.7K Messages
4 years ago
If addresses on either side of you have Internet and you can't get it, then it could be a resource issue. The remote terminals that service individual homes have a finite number of connections available. In neighborhoods where higher speed internet (50Mbs and higher) is available, each subscriber could have a bonded pair connection, which uses two connections in the terminal. In such an instance, there isn't much that can be done, since the only solution would be to provide more remote terminals- a costly solution.
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JDNPHARMD
New Member
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1 Message
4 years ago
Need help with Smart Home Manager. App went rogue about a week ago. States that gateway is offline. Interesting thing is that WiFi service remains intact. All devices on line without disruption. Is this due to an app update? How do you resolve. Went through the gamut of tips per help deck with no resolve...or direction.
Thanks J
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