Internet not available but neighbors have it?

Hello @Cervios,

I wanted to start by thanking you for being so patient.  I know how important it is to be able to get reliable home internet service in your day to day life.  Please allow me to explain a bit more about why internet may not be available in your area.

Before I do so, I would like to ask that you make sure that service isn’t available by clicking here.  Occasionally, mistakes can be made, and you may be told service isn’t available based on outdated information.  This tool will allow you to check and see if you can get internet at your address and start the order process for you if it is.

In the event service is not available, it is most likely because off of the nodes for your loop are in use.  Each loop can only support so many connections at once, and if there are not enough available nodes, service may be restricted by first-come-first-serve, or, in your case, by address.  I recommend checking for availability regularly so that you can get connected as soon as a node becomes available for you.  Thank you very much for understanding.

Kayleigh, AT&T Community Specialist

 Dixie lee doesn't have a line ran, Martha walk does. I'm the blue dot, due to us not having a Martha walk address despite being close enough to the line we are told we can't have it. Technician said it's silly since we are right there and he said it could be done if given the okay. Neighbor further away across the street literally got it yesterday when I made the post so it isn't due to being at capacity, especially when we have been trying for a month and resorted to going with Hughes internet (mistake) all we need is someone in the right position to say "it can be done, we will do it" the line is literally less than 30 feet from where it would need to go into the house. 

Thank you for the additional information, @Cervios,

If we could connect your internet, then we would.  The reason we cannot is because there are other factors that determine internet availability other than how close the line is to you.  Even if there is a line very close to your home, if there are not enough available nodes, we cannot connect internet to your home.

The only way that internet may become available in your home is for our engineers to provide additional resources in your area, or if several of your neighbors were to cancel.  Support representatives would be happy to tell you if there is a node available or if there is service available in your area, but if there is not service available according to our engineers, then our options are limited.  Thank you very much for understanding.

Kayleigh, AT&T Community Specialist

I am red and the blue is available internet. They say I'm outside the range of their internet. I know there are "nodes" available because when I search my neighbors addresses it says available. If there can internet at their homes it would pick up and tell me there is service there. So at this point I'm 100% sure it's not a node or range issue.

I’m in the exact same boat. It’s literally just what address is listed in their system as available that’s all and no one wants to take the time to fix it. It’s sad when we can’t even give a company our money. At this point we are looking at possibly moving homes entirely just for internet.

We have about the same problem. We live in the center of town ( a 50,000 population town). Our neighbors to the east have ATT internet, and so does our neighbors to the west 2 houses down, We do not live on a corner, and everyone else in a 6 block radius has ATT internet service available.  We have an ATT pole, 20 feet from our back porch and our house is already wired for ATT internet, our tech who came to install it, said he just needed a green ticket to get it turned on. How do we get ATT internet that is not DSL?????   We have been trying to get it for over  2 years now and I am getting pretty fed up.. How do we get the internet so that we can bundle our Direct TV, mobile, and internet??? 

I have the EXACT same issue! This is outrageous. Have you been able to get internet since?

I have been trying for over two years now and I still can’t get it the thing of it is I did have DSL my neighbors all have it but I cannot get it back they say it does not go to my house which is a bunch of bull what do you do to get this Internet back. 

Once canceled you can't get DSL back as it's being phased out.

[EDITED] THE FACT REMAINS THAT THE COPPER POTS INFRASTRUCTURE IS STILL IN PLACE AT OVER EIGHTY PERCENT OF AMERICAN HOMES [EDITED] ENTIRELY DISABLE SUPPORT FOR A VDSL TWISTED PAIR OVER COAX INFRASTRUCTURE THAT IS PRESENT WHEN THERE IS A (Edited per community guidelines) NO EFFORT MADE TO MOBILIZE FIBER OPTIC, SINCE 2009!

FUNNY HOW THE GREAT FIBER RACE WAS ON FROM 1999 TO 2006 AND THE BRAKES WERE THROWN ABRUPTLY WHEN DIRECTV, SEPARATE FROM AT&T AT THE TIME, LOBBIED HARD TO CONGRESS AND THE FCC TO KILL ANALOG VHF/UHF TELEVISION SO THEY COULD STRATEGICALLY MERGE WITH AT&T AND ELIMINATE TELEPHONE/INTERNET/CABLE COMPETITION ALTOGETHER, ALL WHILE SELLING THE EFFORT AS SOME "PATRIOTIC FIRST RESPONDER (Edited per community guidelines)" SOLUTION AS IF FIRST RESPONDERS DON'T HAVE EQUIPMENT THAT IS DESIGNED TO INTERRUPT RESIDENTIAL FREQUENCIES PER FCC GUIDELINES!

[EDITED] NOT HAVING A HUMBLE BONE IN YOUR BODY, AND DOUBLE-DOWNING BY DISABLING SUPPORT FOR DSL TWISTED PAIR INFRASTRUCTURE FROM OVER EIGHTY PERCENT OF LANDLINE COPPER TWISTED PAIR HOMES IN AMERICA? 

[EDITED per Community Guidelines]