Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help connecting your router?
Cervios's profile

Contributor

 • 

2 Messages

Wednesday, January 31st, 2018 9:42 PM

Closed

Internet not available but neighbors have it?

So we live in a rural area, our neighbor's next to us and across the street have internet service. We spoke with a technician that installed it today across the street to verify and because we live on the corner and have a different street name we do not qualify. It's not an issue of being beyond the end of the loop as our home is closer to the line than the neighbors across the street. I actually ran over the line mowing our property when we first moved in, that's how close it is. But due to our house face the opposite street and having that street name on our address we apparently do not qualify for service. If we had the same street name as our neighbors it wouldn't be an issue apparently. Really wanting to see if there's anything that can be done about this as it looks like it shouldn't be an issue at all.

Community Support

 • 

232.2K Messages

6 years ago

Hello @Cervios,


I wanted to start by thanking you for being so patient.  I know how important it is to be able to get reliable home internet service in your day to day life.  Please allow me to explain a bit more about why internet may not be available in your area.


Before I do so, I would like to ask that you make sure that service isn’t available by clicking here.  Occasionally, mistakes can be made, and you may be told service isn’t available based on outdated information.  This tool will allow you to check and see if you can get internet at your address and start the order process for you if it is.


In the event service is not available, it is most likely because off of the nodes for your loop are in use.  Each loop can only support so many connections at once, and if there are not enough available nodes, service may be restricted by first-come-first-serve, or, in your case, by address.  I recommend checking for availability regularly so that you can get connected as soon as a node becomes available for you.  Thank you very much for understanding.


Kayleigh, AT&T Community Specialist

Contributor

 • 

2 Messages

6 years ago

Screenshot_20180201-194145.png

 Dixie lee doesn't have a line ran, Martha walk does. I'm the blue dot, due to us not having a Martha walk address despite being close enough to the line we are told we can't have it. Technician said it's silly since we are right there and he said it could be done if given the okay. Neighbor further away across the street literally got it yesterday when I made the post so it isn't due to being at capacity, especially when we have been trying for a month and resorted to going with Hughes internet (mistake) all we need is someone in the right position to say "it can be done, we will do it" the line is literally less than 30 feet from where it would need to go into the house. 

 

1 Attachment

Community Support

 • 

232.2K Messages

6 years ago

Thank you for the additional information, @Cervios,


If we could connect your internet, then we would.  The reason we cannot is because there are other factors that determine internet availability other than how close the line is to you.  Even if there is a line very close to your home, if there are not enough available nodes, we cannot connect internet to your home.


The only way that internet may become available in your home is for our engineers to provide additional resources in your area, or if several of your neighbors were to cancel.  Support representatives would be happy to tell you if there is a node available or if there is service available in your area, but if there is not service available according to our engineers, then our options are limited.  Thank you very much for understanding.


Kayleigh, AT&T Community Specialist

New Member

 • 

1 Message

(Edited per community guidelines) you att give internet you (Edited per community guidelines). I’ll pay $150 a month for 40mbps per second if that’s what it takes. (Edited per community guidelines) I’ll even dig the trench for the line. Tell me why I can’t get internet where I live but everyone else around me can.

(edited)

Tutor

 • 

4 Messages

6 years ago

orca-image-1526497787836.jpg_1526497787932.jpeg

I am red and the blue is available internet. They say I'm outside the range of their internet. I know there are "nodes" available because when I search my neighbors addresses it says available. If there can internet at their homes it would pick up and tell me there is service there. So at this point I'm 100% sure it's not a node or range issue.

1 Attachment

Tutor

 • 

5 Messages

6 years ago

I’m in the exact same boat. It’s literally just what address is listed in their system as available that’s all and no one wants to take the time to fix it. It’s sad when we can’t even give a company our money. At this point we are looking at possibly moving homes entirely just for internet.

Contributor

 • 

1 Message

5 years ago

We have about the same problem. We live in the center of town ( a 50,000 population town). Our neighbors to the east have ATT internet, and so does our neighbors to the west 2 houses down, We do not live on a corner, and everyone else in a 6 block radius has ATT internet service available.  We have an ATT pole, 20 feet from our back porch and our house is already wired for ATT internet, our tech who came to install it, said he just needed a green ticket to get it turned on. How do we get ATT internet that is not DSL?????   We have been trying to get it for over  2 years now and I am getting pretty fed up.. How do we get the internet so that we can bundle our Direct TV, mobile, and internet??? 

New Member

 • 

2 Messages

Have you managed to correct this? I live between two services and can't get it and am about to order to the vacant property next to me that i own and run the wire into my house. The customer service people won't do anything but open a ticket and they won't let you talk to the "engineering" team.

I am putting a complaint in to the FCC as well since I am included per the connect america funding map.

New Member

 • 

2 Messages

yes I am aware. Everyone around me has fixed wireless.

New Member

 • 

2 Messages

4 years ago

I have the EXACT same issue! This is outrageous. Have you been able to get internet since?

New Member

 • 

1 Message

3 years ago

I have been trying for over two years now and I still can’t get it the thing of it is I did have DSL my neighbors all have it but I cannot get it back they say it does not go to my house which is a bunch of bull what do you do to get this Internet back. 

Expert

 • 

19.5K Messages

3 years ago

Once canceled you can't get DSL back as it's being phased out.

New Member

 • 

17 Messages

3 years ago

[EDITED] THE FACT REMAINS THAT THE COPPER POTS INFRASTRUCTURE IS STILL IN PLACE AT OVER EIGHTY PERCENT OF AMERICAN HOMES [EDITED] ENTIRELY DISABLE SUPPORT FOR A VDSL TWISTED PAIR OVER COAX INFRASTRUCTURE THAT IS PRESENT WHEN THERE IS A (Edited per community guidelines) NO EFFORT MADE TO MOBILIZE FIBER OPTIC, SINCE 2009!

FUNNY HOW THE GREAT FIBER RACE WAS ON FROM 1999 TO 2006 AND THE BRAKES WERE THROWN ABRUPTLY WHEN DIRECTV, SEPARATE FROM AT&T AT THE TIME, LOBBIED HARD TO CONGRESS AND THE FCC TO KILL ANALOG VHF/UHF TELEVISION SO THEY COULD STRATEGICALLY MERGE WITH AT&T AND ELIMINATE TELEPHONE/INTERNET/CABLE COMPETITION ALTOGETHER, ALL WHILE SELLING THE EFFORT AS SOME "PATRIOTIC FIRST RESPONDER (Edited per community guidelines)" SOLUTION AS IF FIRST RESPONDERS DON'T HAVE EQUIPMENT THAT IS DESIGNED TO INTERRUPT RESIDENTIAL FREQUENCIES PER FCC GUIDELINES!

[EDITED] NOT HAVING A HUMBLE BONE IN YOUR BODY, AND DOUBLE-DOWNING BY DISABLING SUPPORT FOR DSL TWISTED PAIR INFRASTRUCTURE FROM OVER EIGHTY PERCENT OF LANDLINE COPPER TWISTED PAIR HOMES IN AMERICA? 

[EDITED per Community Guidelines] 

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.