Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help connecting your router?
J

New Member

 • 

2 Messages

Tuesday, February 25th, 2020 6:13 PM

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the possibility of telephone/internet options available. Both of our next door neighbors have AT&T DSL internet and telephone. One day, an AT&T technician named Joe Horton was working on one of my neighbors boxes. I stopped and asked him about the possibility of telephone/internet at my new house and he took a minute and looked and told me the lines were available at the county highway, and should be available to my house. How can I get AT&T to send a technician out to investigate, and install telephone/internet? I would appreciate any assistance.

Expert

 • 

19.5K Messages

4 years ago

Request an address validation. It might take a couple weeks.

New Member

 • 

2 Messages

Thank you spoom2. I did enter an address validation on 02/17/20(ticket # 4201906) but I have not heard back and assumed it had been closed or cancelled. Perhaps they have an enormous workload and haven't gotten to it yet.

Expert

 • 

19.5K Messages

Don't know if this will help for getting status of your ticket or not. Worth a try.

Former Employee

 • 

32.9K Messages

if your neighbors have legacy dsl then your out of luck, at&t has been shutting down dsl for many years and havent allowed new customers for many years as well.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.