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New Member

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5 Messages

Mon, Feb 17, 2020 11:38 PM

Internet 18 to Internet 100 Upgrade

Hello, my family and I were thinking about upgrading our existing internet 18 plan to the internet 100 DSL plan. I saw somewhere that you only need a technician to come out for the first installation above 18mbs plan, so i was wondering IF my family were to do this would a technician have to come out? We have installed the modem before, so that is not an issue.

Constructive

Employee

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28.6K Messages

2 y前

the tech visit ensures your drops can support the upgrade. If you install the modem and your wiring does not support the increase then it would be a charge after the fact. I suggest you let them come out and there would be no charge.

New Member

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5 Messages

@Constructive okay thank you for the clarification :)

New Member

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1 Message

2 y前

Don't do it. On the 18 plan we had no buffering ,with the 100  we do. They claim its faster them why are we getting buffering now.

ATTHelp

Community Support

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195.5K Messages

2 y前

Hi @Gfemal, we are happy to help with your buffering issue.

 

First, let's try some fast fixes to speed up your Wi-Fi.

  • Reset the modem
  • Move electronics away from the modem
  • Turn off devices not in use

If the above does not work, try the following:

Optimize your settings

  1. Sign in to Smart Home Manager
  2. Once signed in, scroll to the "Let's Scan for Better Wi-Fi"
  3. Select "Scan Now"

It's a great ideal to conduct a internet speed test to see where you stand for internet speeds received. 

 

Let us know if this helps.

 

Lafayette, AT&T Community Specialist

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