New Member
•
5 Messages
Internet 18 to Internet 100 Upgrade
Hello, my family and I were thinking about upgrading our existing internet 18 plan to the internet 100 DSL plan. I saw somewhere that you only need a technician to come out for the first installation above 18mbs plan, so i was wondering IF my family were to do this would a technician have to come out? We have installed the modem before, so that is not an issue.
Constructive
Employee
•
28.6K Messages
2 y前
the tech visit ensures your drops can support the upgrade. If you install the modem and your wiring does not support the increase then it would be a charge after the fact. I suggest you let them come out and there would be no charge.
1
0
Gfemal
New Member
•
1 Message
2 y前
Don't do it. On the 18 plan we had no buffering ,with the 100 we do. They claim its faster them why are we getting buffering now.
0
0
ATTHelp
Community Support
•
195.5K Messages
2 y前
Hi @Gfemal, we are happy to help with your buffering issue.
First, let's try some fast fixes to speed up your Wi-Fi.
If the above does not work, try the following:
Optimize your settings
It's a great ideal to conduct a internet speed test to see where you stand for internet speeds received.
Let us know if this helps.
Lafayette, AT&T Community Specialist
0
0