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EagleKC's profile

Tutor

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23 Messages

Friday, January 19th, 2024 12:09 AM

Installing BGW210-700 without Smart Home Manager

Can I install a BGW210-700 gateway without installing Smart Home Manager?

There seems to be certain problems with SHM.

Accepted Solution

ACE - Professor

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5.4K Messages

3 months ago

The app has had problems historically, but basically what it does is know you by your login credentials, same as for att.com, and therefore links services in your account, in this case Att Internet.  It knows for instance which gateway is provisioned for you and can do basic testing to the gateway.  Having said, the app isn’t really required for use of the service.  You can for instance use a LAN connected device to login to the management console to check settings as an example.  If a password is requested, that’s printed in a label on side of gateway.   We all lived a long time using Att Internet without ever touching smart home manager.  

ACE - Professor

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5.4K Messages

3 months ago

Is your gateway not connecting to Att?  Should see a solid green LED for Broadband.  

Tutor

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23 Messages

3 months ago

Sorry, my question wasn't clear.

I haven't started connecting anything on the install.   In my case, the Broadband green line and the ethernet to my PC.

I haven't installed the SHM app on my phone.

For using SHM, I meant to say that other people have commented on problems they have encountered when using SHM

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