New Member
•
4 Messages
Installation date
I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22.
Call and chat with several representative, who kept me on phone for over 4 hours each stating the installation date will be changed between 8/9/22 and 8/11/22. Thereafter, received email stating the appointment is still 10/3/22.
Due to the order technician advice the previous provider equipment can be returned at least a day before installation, which was done. I live with my 82 yr. old mom who doctor required internet service. Made this known to everyone I spoke with, two made promises that was not real. Others just kept transferring me to other departments.
But ask for a good review. What a joke.
Not_Ever356
New Member
•
4 Messages
1 year ago
Why bother to provide internet if you can't deliver as promised
0
0
ATTHelp
Community Support
•
221.5K Messages
1 year ago
We're here to get you pointed in the right direction, @Not_Ever356!
For help with your installation, please contact our support team at 800-288-2020. They can be reached between 7AM and 9PM CT Mon - Fri or from 8AM until 9PM CT on Sat/Sun.
Thank you for contacting the AT&T Community Forums!
Lacey, AT&T Community Specialist
0
0
Not_Ever356
New Member
•
4 Messages
1 year ago
I will not keep calling departments that keep transferring the call or chat. And keep getting the same result and people not representing the truth.
0
0