Need help connecting your router?
SmilingScribe's profile

Contributor

 • 

1 Message

Wednesday, December 2nd, 2015 3:15 PM

If I cancel U-verse, can I get my old high-speed DSL back?

I called AT&T and got two different answers.

 

The first service rep said "No," I couldn't go back to my old wireless plan because AT&T no longer offers high speed DSL packages (my service area is Hollywood, California.)

 

When I called a second time, I was told, "Yes," I could return to my old high-speed DSL plan as part of the 30 Day U-verse Guarantee.  This new rep just expected me to believe him over the previous rep, without being able to either send me something in writing, or pass me up
the ladder to his supervisor.

 

So, could someone please tell me...which answer is true?  Can I, or can't I, return to high-speed DSL if I cancel U-verse?

 


Thanks!

 

Accepted Solution

Official Solution

JefferMC

ACE - Expert

 • 

30.9K Messages

7 years ago

No.  The switch from DSL is irreversable.

 

mibrnsurg

Expert

 • 

20.4K Messages

7 years ago

@SmilingScribe   ATT is shutting down the old ADSL Internet as it was really linked to POTS phone service they have plans to shut down starting next year.

 

ATT only wants the Uverse brand of ADSL 2+, VDSL 2 and Gigapower to exist for customer needs in the future. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

 • 

1 Message

7 years ago

 

DSL IS BEING GRANDFATHERED OUT IN ALL AREAS. MESSAGE FROM TECH SUPPORT

JefferMC

ACE - Expert

 • 

30.9K Messages

7 years ago


@dg1205 wrote:

 

DSL IS BEING GRANDFATHERED OUT IN ALL AREAS. MESSAGE FROM TECH SUPPORT


Uh, yeah.  Old news.  Hardly worth shouting.

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.