Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
5

New Member

 • 

1 Message

Tue, Jun 30, 2020 8:54 PM

i need area engineer for new service

i need new service to be installed on my new property. Front door neighbors have at&t internet. i simply need a cable ran across the road

Responses

Constructive

Employee

 • 

12.7K Messages

a month ago

not that simple but regardless the engineers wont come out and deal with te public. you need to call and get an address validation new addresses can take several months to update in the USPS database and then at&t updates their database

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
davemize

ACE - Professor

 • 

2.6K Messages

a month ago

To add to the above, when you call for a validation, be prepared to give the addresses of neighbors on either side of you that have service. If the only service is across the street from you, the situation is a lot more complicated.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question