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Need help connecting your router?
T

New Member

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5 Messages

Thu, Sep 17, 2020 4:23 PM

I don't have a Broadband wall jack

To use my wifi do I have to have a Boardband wall jack if I've connected it to my charter cable box, or would I have to get my old wall jack fixed to use it?

ATTHelp

Community Support

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196.1K Messages

2 y前

We can certainly help with this, @Thai!

 

AT&T Internet does require an Ethernet jack in your wall. This will be how your Gateway connects to our network, which will then let you connect to the internet through Wi-Fi.

 

If you don’t have an active wall jack or need a new one installed, one of our technicians can install them for you.

 

Let us know if you have other questions, @Thai!

 

Genevieve, AT&T Community Specialist

New Member

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4 Messages

1 年前

I do not have a AT&T broadband port, I just have regular ports. Will the technician install one when he comes? Can that be done in one day? 

spoom2

ACE - Master

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16.1K Messages

1 年前

You only need to post once per issue. 

New Member

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2 Messages

9 m前

How much does this cost to have the technician install ports? We are needing two more ports in our home. 

spoom2

ACE - Master

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16.1K Messages

9 m前

Ports for what?  You mean running cable from your router to an 8pin jack in your house?  If so contact a low voltage contractor, cheaper than AT&T most likely. 

New Member

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2 Messages

9 m前

We need hardwired internet in two rooms upstairs. We have ATT hardwired in an office downstairs. Wondering if ATT will be more expensive than a local contractor. Local contractors are telling me 500-800$ range. 

spoom2

ACE - Master

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16.1K Messages

9 m前

Call AT&T and see what they charge per hour, they may not even do it.  100 bucks an hour sounds about right for low voltage contractors.   Might give Best Buy's geek squad a shot if there's one in your area. 

(edited)

New Member

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1 Message

4 m前

I got my internet modem last Friday and it was supposed to be hooked up yesterday,  but no one called or came by to install a new wall jack so I can get connected. 

Can I get a technician to come by today and get us up and running? 

JefferMC

ACE - Expert

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29.3K Messages

4 m前

If your modem was shipped to you, that normally means you were expected to be able to self-install.  Posting here will likely not get you timely results.  If you need a technician, I'd suggest calling 1-800-288-2020.  If you haven't already been billed an installation charge, this will definitely get you one.

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