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6.7K Messages

Tue, Oct 21, 2014 9:06 PM

How to improve your AT&T WiFi signal

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Welcome to the Internet Troubleshooting Page!

Helpful information to improve your internet connection and speeds! 

Did you know you can easily fix many internet issues by resetting your modem? In this page, you will find many solutions that have plagued your internet experience. Best of all, these solutions and recommendations were written by people of the internet! You'll find out how to:

 

  • Fix your internet connect woes
  • Improve your W-Fi Speeds & Signal 
  • Change Your Wi-Fi Password
  • Troubleshoot your browsers
  • And more

AT&T Fiber (1000Mbps) 

 

Troubleshoot Internet Loss Of Service 

Many things can affect your internet experience that you can easily fix. Check out the solutions below:

 

Improve Speeds, Slow Browse, and Signal 

There are a few things can affect your speeds including modem environment and modem placement. Does Your Wi-Fi, Fly is a recommended article. Feel fee to check out the rest!

 

 

Improve Speeds, Slow Browse By Changing The Wireless Channel 

Improving your speeds can be as simple as adjusting the channel. Check out the articles below to learn how to change your wireless channel. Helpful Hint: Each home is different so you may need to test a few 🙂

 

 

How to change Wi-Fi Password

 

Website and Browser Issues 

 

Advanced Router Troubleshooting 

 

Need Help with Other Services?

AT&T Community Services Hub

 

ChrisZ, AT&T Community Specialst 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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6.7K Messages

5 years ago

 

Check out the information above to get some helpful tips for improving your internet service.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

i payed my bill today like 5 hrs ago and my sevice is still not back on

Contributor

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1 Message

4 years ago

Ever since I discontinued my land line and TV Uverse, keeping only my internet service, I have trouble connecting to my wifi in my home. Why am I now having a difficult time connecting?

Contributor

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1 Message

4 years ago

I'm using hp laptop with Windows OS. Every time I try to use internet I lost my wifi signal. I can see the limited signal every time. And when I click on the wifi button it takes forever to search my wifi. I tried to shutdown and restart but I cannot fix the problem. I called both Windows customers service and AT&T but Windows says there is something wrong with my internet and AT&T says there is something wrong with my computer. So losing my hope to use Internet without any problem I'm thinking to change the provider. Also nowadays I'm having problem to connect to wifi with my phone. My wifi just gets lost time to time and I have to wait few minutes till it gets connected. I hope somebody will see this and help me to fix the problem. Thanks

Tutor

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2 Messages

4 years ago

Try, unplugging your power cord from the back of your router wait 10 seconds. Reconnect it back, wait for the broadband and service light to stay solid green. This should take about 5 minutes. Hope this works out for you. Good luck

Contributor

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1 Message

4 years ago

Any help for wi fi I'm home not work please help

Contributor

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1 Message

4 years ago

What is the WPS switch for on the NVG599 router. I can't use my PC that is wireless to get on the internet. I did have the 2 wire & it worked fine. I a'am a newbe & don't know how to set my PC to this new router.How can I get some help?

aviewer

Expert

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10.1K Messages

4 years ago

@newbe1 - It should be the same (but different name/pw). Find your newtork on the computer & enter the PW & connect.

 

WPS is a "simmplified" method - when WPS buttton is activated on both the RG & the PC they will connect auto.Window is short for security.

 

Make sure WPS is enabled in RG. Is this your GUI - http://192.168.1.254/xslt?PAGE=C_2_1

Tutor

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3 Messages

4 years ago

This has been going on since May and I convinced them the router was bad. Got a new Router but I'm having to reboot it about every 2nd day. Getting annoying and thinking of going to Comcast.

 

Situation -

 

All appropriate lights are on: Power, Wireless, System and Broadband However, cannot connect to the Wireless Network and hence cannot connect to the internet - When I try to log onto the homepage of the router through wireless, cannot reach it. I did another reboot this morning -

 

This is a short view of the event log - the first line is where I started the reboot. What the heck is it doing that results in the acs connreq about every 2 hours as it seems not to come back from there? Should I be requesting ANOTHER new modem? I tend to think it is a modem issue because all the lights are on and no connection is possible.

 

INF  2016-07-27T05:40:45-04:00  acs  bdc started.

INF  2016-07-27T01:09:52-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T22:50:32-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T20:40:02-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T18:22:51-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T15:59:53-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T13:55:24-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T11:45:05-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T09:21:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T07:05:40-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T04:55:58-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T02:35:20-04:00  acs  connreq: all done, close connection...

INF  2016-07-26T00:26:26-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T22:04:39-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T19:49:42-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T17:32:48-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T15:21:38-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T13:12:32-04:00  acs  connreq: all done, close connection...

INF  2016-07-25T10:50:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T21:35:31-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T19:18:47-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T17:03:03-04:00  acs  connreq: all done, close connection...

INF  2016-07-24T14:46:03-04:00  acs  connreq: all done, close connection...

Brand User
ATTHelp

Administrator

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112.6K Messages

4 years ago

Hi @kdphipps,

 

Sorry to read of your experience. In the past, modem environment has played a factor when it comes to internet service. It can make or break the service. Check out this article, it may help. 

 

By chance, do you have any other wi-fi devices and is the loss happening on all of them? 

 

-ATTU-verseCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

4 years ago

Thanks for getting back. Yes all devices are impacted. More info is available on the laptops but the rest of the devices just show they cannot connect. I have live chatted and a tech will be out tomorrow but since this is intermittent, I do not have high hopes. 

Contributor

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1 Message

4 years ago

Internet is extremely slow and taking up to 30 minutes to to access a webpage only to lose service and have to begin all over again. I need to faster service or I am switching providers. This Internet is not good if you are in school.

Contributor

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1 Message

4 years ago

This Uverse internet really sucks. I think I'm going to cancel it. I got it to reduce my data useage on my phone but my phone is way faster. Why are they calling this high speed anyway. 

 

[Legal discussions are not permitted per the Guidelines]

Contributor

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1 Message

3 years ago

ATT has continuall disappointed my entire neighborhood with Pathetically slow Internet speeds in our neighborhood (0.6-1.6 Mbps) in the zip code 37871 area. The ruse on all this is ATT continues to label this a U-Verse when in fact it is nothing more than DSL. Our neighborhood is populated with professionals who depend on 10-15 Mbps or greater speeds for their professional as well as personal use but having lived in Houston (20-33 Mbps), I find this lack of attention to the needs of their customers deploable to say the least. Personally I cannot download movies from their business partner without the system "timing out" due to slow internet speeds including those from ATT's business partner Direct TV. The slow speeds are the maximum they offer in our neighborhood so this is not about the cost of a subscription.

Contributor

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1 Message

3 years ago

My internet has been going out for weeks now! For hours at a time. Someone was supposed to come out and never showed up! This is ridiculous! It's not connecting to broadband. I have done all I can possibly do on my end but AT&T has failed on their end. I'm feed up and very disappointed. Didn't have this problem early on. I go through trouble shooting and schedule appointment, then my son who is away for army training talked to someone on the chat and supposedly the next evening a tech was coming out. Which never showed and yes all this was already happening before hurricane Matthew!!!!! So we have been without internet ALL morning so far today! Just great! Way to go AT&T!
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