How can you file a grievance against AT&T?

Hello Dblake09,

I am sorry to hear about the issues that you're having and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.

David, AT&T Community Specialist

I need to place a grievance and need some information as to where I can do that because I need some resolution. Recently AT&T sent out subcontractors to my senior parents house to trim the branches from their tree that was resting on the power/phone lines. My father not knowing any better asked if they could trim a second branch since they were up on the tree already. The crew of two said sure we could do that for $40. He said he would be right back to pay them and upon his return the crew asked him for the money as they packed up their truck. My father went to the backyard to see if the branch was removed and when he came back to question them about it they said they could not do it after all because their inspector would write them up and took off with my fathers money and moved on to the next house a block away. The tree branch was never removed and my father was left very upset. The subcontractors are always in the area, probably taking advantage of other seniors, As much as I tempted to go speak to them I chose to come to AT&T first since you were the one's that sent these thieves out. I would like a response as soon as possible to solve this issue. I will not let some thieves take advantage of my elderly parents due to their naiveness and age. Thank you. Yesi

My experience with AT&T has not been favorable.  Most recent I order internet from AT&T; the representative combined my cable bill together with the internet (something I objected to) but was informed that everything would be okay with no changes to my internet.  AT&T then sent me a bill which exceeded the amount  of what the combined charges should be.  I initiated phone several phone calls only to be hung up on and sometimes left holding for extended period of times. Without any resolution, AT&T suspended my service and the supervisor I spoke with gave his name as Tonalli rudely hung up the phone on me.  Currently, my internet is still out of service and one has the courtesy to bring a resolution to the issue. I have been a long time customer and currently looking to remove my business to AT&T's competitors. Their representatives need a good lesson in Customer Service. My experience has been horrible.

My experience with AT&T has not been favorable.  Most recent I order internet from AT&T; the representative combined my cable bill together with the internet (something I objected to) but was informed that everything would be okay with no changes to my internet.  AT&T then sent me a bill which exceeded the amount  of what the combined charges should be.  I initiated phone several phone calls only to be hung up on and sometimes left holding for extended period of times. Without any resolution, AT&T suspended my service and the supervisor I spoke with gave his name as Tonalli rudely hung up the phone on me.  Currently, my internet is still out of service and one has the courtesy to bring a resolution to the issue. I have been a long time customer and currently looking to remove my business to AT&T's competitors. Their representatives need a good lesson in Customer Service. My experience has been horrible.

i could copy and paste this same scenario that I submitted to my local better business bureau.

Where can I submit my grievances that I had with ATT . Looks store is selling the device with device promotion with special discount after enrolled the plan waiting for the promotion to be applied after 3 months. Now store is telling the plan is not eligible and customer support is asking go to store. The guy whom

i bought with all the explanation is no more with store. Not sure this is how reputed org would play with customer.

Check the contact links at the bottom of the page and write whomever you want. AT&T Leadship