Hitting a dead end

We are trying to move next door, we live in a rural area and we're moving into a home that had previous internet service before it flooded. We already pay for Internet service through AT&T at the home we are moving from, it is located exactly 200 yards to the right of the property we were moving to. Both homes are located on the same property we share the same driveway. Online it shows that there is no service available to the property which of course is false because it uses the same exact telephone pole where the lines are located. We cannot seem to get AT&T to send a text out to even assess the situation. I have spent hours on the phone trying to explain the situation. I need help I need to speak to someone it is not interested in trying to sell new equipment and therefore has no use for me because their computer says we cannot get service to our area. They do not seem to understand that we already have service. I am so frustrated.