High Speed Internet issue for last 4 months - 5 technicians visited - could not resolve the issue - shall we switch to other provider?
We are in Katy 77450 area - having Internet issue for last 4 months - 5 technicians visited - could not resolve the issue.
All of us are working from home due to the PANDEMIC - secured HIGH SPEED INTERNET, paying more for that BUT still no solid resolution provided re intermittent slow internet issue. New Wire laid, router changed - what else shall we do on our part?
We expect better service with permanent solution from AT&T.
Verbally we were informed twice that it is the issue of the distance between main pole and the pole in our neighborhood. Hmmm...
Now the question is:
Is it customer's responsibility to call AT&T and raise a ticket on an unresolved case again and again? Customer can not manage the distance issue.
Is it AT&T's responsibility to resolve the issue for customers like us who they are charging bill on time but NOT providing solution on time?
Isn't AT&T supposed to install a booster to improve customer's internet experience for this area and fix the distance issue? I hope we are not the only customer complaining about this internet issue.
How long do we have to live with this patch work/temporary fix?
Why AT&T is closing the ticket and NOT looking into it seriously?
Does AT&T care about their customers at all? If you do, please give us a Permanent Solution ASAP.