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Contributor

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2 Messages

Thu, May 23, 2019 7:40 AM

Help: Entering AT&T Temporary PIN...

How do I enter an AT&T Temporary PIN. Purchased the $10/day & just landed in Paris. Help! Dave

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ATTHelp

Community Support

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124.7K Messages

a year ago

Hello @stargazer111,
let's see what we can do. 
Can you please provide us with more info in regards to what service you're talking about?
Hope to hear from you soon.

Mihai AT&T Community Specialist

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Contributor

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2 Messages

a year ago

Problem resolved.
It was determined an AT&T domestic issue (PIN on iPhone)) also impacted me immediately, while I landed in Paris.
Potentially, my phone would not work, overseas...
Was eventually able to contact an international AT&T Customer Service representative.
I was instructed not to enter a new PIN sent ‘automatically’ to me from AT&T.
Incidentally, I challenge your team to do a web search on AT&T.com to talk to a ‘human’; &, not have to endure numerous computer generated ‘problems & possible solutions’...
Good luck!
Fortunately, I eventually ‘stumbled’ across an AT&T international weblink phone number (during my tedious AT&T search for any international contact for help).
The agent who I ‘talked’ with ascertain that the AT&T domestic problem also existed internationally. Kudos to this young woman - who I cannot remember her name.
Thank you for your follow up - on my problem.
Aside from this isolated incident, I have received excellent customer support.

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