Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help connecting your router?

New Member


1 Message

Thursday, April 2nd, 2020 8:20 PM

Have to transfer service, but there's no option to schedule a move with shelter-in-place

Hi there! I'm moving soon (April 16), and I need to transfer the internet service to my new home so I can work from home. It seems like I can't schedule a technician to set up internet (the call center that schedules is closed, and I also called my local ATT and they said their technicians aren't working) so I'm not sure what to do. Please let me know ASAP!!

Accepted Solution

Official Solution

ACE - Professor


3.7K Messages

4 years ago

Your only option is to call 800.288.2020 to schedule the move. It can be tough, but calls are going through and service appointments are being scheduled every day- just not as quickly as normal. Expect told times up to two hours.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.