Has anyone else had their landline cut when getting new DSL service installed?

ATT is the land line provider. The tech asked if me I was switching to digital and I said, "no, I want to keep my landline service as is".   I ordered the dsl internet while logged into my landline account but getting internet service up and running triggered setting up a whole different account for internet that I have to log into.

(Replying to @hmntchr)

What does this mean “physical wire to the outside phone box is cut”. Is it something like in this image:Example of a cut wire. This image is for strict purposes only! NO COPYRIGHT

No, I don't have u-verse.

So how exactly was it cut which caused no phone service for 2 wks?

ATT says that it will take that long in order for a phone tech to come out and re-establish my land line service.

@my thoughts. What caused this is that @hmntchr didn’t pay the landline bill or the landline phone itself is old.

And precisely how do you know he was delinquent on his account? The age of his line is irrelevant. Mine is 40+ years old and works perfectly. And I had DSL on it for years before switching to uverse.

My landline service was paid.  Ironically, I had accidentally paid it twice earlier this month because I forgot that I had scheduled automatic payments.

Which landline phone do you have, This one:

Huh? What does the hand set have to do with his line being cut by the tech? 

@Sandpipers, I’m talking about what landline phone that got @hmntchr‘s service installed but now cut for 2 weeks. It may be one of several of these phones @hmntchr has.

I don't have VOIP, it's always been a regular phone land line.

a landline tech was able to show up today and determine that the house phone jack wire had been cut when the internet was being installed.  Phone lines are back in service.

Hi @hmntcher,

I am glad your phone lines are back in service. I apologize you had trouble related to the installation. If there is anything I an assist with , please send me a private message @ATTCares containing your full name and account information.

Have a fantastic rest of your day!

Geovanni, AT&T Community Specialist