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hmntchr's profile

Tutor

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9 Messages

Fri, Dec 29, 2017 1:15 AM

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the outside phone box is cut.  Is this part of ATT service?  Now I'm left with out medically necessary landline and have to wait TWO weeks to get someone out to restore phone service.

Tutor

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9 Messages

4 y ago

ATT is the land line provider. The tech asked if me I was switching to digital and I said, "no, I want to keep my landline service as is".   I ordered the dsl internet while logged into my landline account but getting internet service up and running triggered setting up a whole different account for internet that I have to log into.

lordodogg

Scholar

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198 Messages

4 y ago

(Replying to @hmntchr)

What does this mean “physical wire to the outside phone box is cut”. Is it something like in this image:D2989631-A869-4E49-B67F-296BE6F666C2.jpegExample of a cut wire. This image is for strict purposes only! NO COPYRIGHT

 

 

 

Tutor

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9 Messages

4 y ago

No, I don't have u-verse.

lordodogg

Scholar

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198 Messages

4 y ago

So how exactly was it cut which caused no phone service for 2 wks?

Tutor

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9 Messages

4 y ago

Resized_20171229_132801.jpegResized_20171229_132742-1.jpeg

Tutor

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9 Messages

4 y ago

ATT says that it will take that long in order for a phone tech to come out and re-establish my land line service.

lordodogg

Scholar

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198 Messages

4 y ago

@my thoughts. What caused this is that @hmntchr didn’t pay the landline bill or the landline phone itself is old.

Sandpipers

Scholar

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209 Messages

4 y ago

And precisely how do you know he was delinquent on his account? The age of his line is irrelevant. Mine is 40+ years old and works perfectly. And I had DSL on it for years before switching to uverse.

Tutor

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9 Messages

4 y ago

My landline service was paid.  Ironically, I had accidentally paid it twice earlier this month because I forgot that I had scheduled automatic payments.

lordodogg

Scholar

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198 Messages

4 y ago

Which landline phone do you have, This one:B859ACAD-B693-444F-9221-3878B82A3088.jpeg

 

 

Sandpipers

Scholar

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209 Messages

4 y ago

Huh? What does the hand set have to do with his line being cut by the tech? 

lordodogg

Scholar

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198 Messages

4 y ago

@Sandpipers, I’m talking about what landline phone that got @hmntchr‘s service installed but now cut for 2 weeks. It may be one of several of these phones @hmntchr has.7E1DF236-D633-479C-BFB5-0BD34C57D92C.jpeg

 

9D41DBD4-2792-4BC9-AE97-5BD228112291.jpeg

 

2E88BF3E-DDB1-4538-B2D8-69DDE8C1FF91.jpeg

 

 

Tutor

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9 Messages

4 y ago

I don't have VOIP, it's always been a regular phone land line.

Tutor

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9 Messages

4 y ago

a landline tech was able to show up today and determine that the house phone jack wire had been cut when the internet was being installed.  Phone lines are back in service.

ATTHelp

Community Support

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176K Messages

4 y ago

Hi @hmntcher,


I am glad your phone lines are back in service. I apologize you had trouble related to the installation. If there is anything I an assist with , please send me a private message @ATTCares containing your full name and account information.


Have a fantastic rest of your day!


Geovanni, AT&T Community Specialist

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