Has anyone else had their landline cut when getting new DSL service installed?

ATT is the land line provider. The tech asked if me I was switching to digital and I said, "no, I want to keep my landline service as is".   I ordered the dsl internet while logged into my landline account but getting internet service up and running triggered setting up a whole different account for internet that I have to log into.

(Replying to @hmntchr)

What does this mean “physical wire to the outside phone box is cut”. Is it something like in this image:Example of a cut wire. This image is for strict purposes only! NO COPYRIGHT

No, I don't have u-verse.

So how exactly was it cut which caused no phone service for 2 wks?

ATT says that it will take that long in order for a phone tech to come out and re-establish my land line service.

@my thoughts. What caused this is that @hmntchr didn’t pay the landline bill or the landline phone itself is old.

And precisely how do you know he was delinquent on his account? The age of his line is irrelevant. Mine is 40+ years old and works perfectly. And I had DSL on it for years before switching to uverse.

My landline service was paid.  Ironically, I had accidentally paid it twice earlier this month because I forgot that I had scheduled automatic payments.

Which landline phone do you have, This one: